What are the responsibilities and job description for the ASSISTANT DIRECTOR OF OPERATIONS position at Hana-Maui Resort?
Summary
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job- it's a career for people who care.
The Assistant Director of Operations reports to the Director of Operations and is responsible for oversight of the day-to-day processes of the hotel's Rooms Division, F&B Division as well as the Spa, Recreation and Gas Station departments, while assisting guests whenever necessary. This position requires strong leadership skills and a willingness to work different shifts as the demands of business dictates. This role will have exposure and responsibilities in Front Office operations, Guest Services, Housekeeping, Gas Station and Spa & Recreation. Duties would include but not limited to:
- Responsible for short and long term planning and the management of the Hotel Operations
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
- Experience developing standards and operating procedures
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. You're more than welcome. The salary range for this position is $80,000 to $95,000.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Previous hospitality management experience required
- Rooms Management experience is highly desired
- Previous Hotel Systems experience preferred (Opera, Micros, HotSos, Book4time)
- A valid Drivers License is required
- Schedule varies; must be available to work a flexible schedule including weekends and holidays
Salary : $80,000 - $95,000
