What are the responsibilities and job description for the Account Manager position at Hana Technologies, Inc.?
The Account Manager is responsible for managing assigned accounts and ensuring their satisfaction with assigned Hana Technologies products and services. The role involves functioning as the primary point of contact for customers, addressing their needs and concerns, and developing and maintaining strong long-term relationships. The Account Manager will coordinate with internal teams to ensure timely delivery of products and services, upsell and cross-sell assigned products solutions to existing and new customers, and identify and develop new business opportunities.
Minimum Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field experience.
- At least 5 years of experience in sales or account management, preferably in the assigned product area and/or related industry.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficiency with CRM software, Microsoft Office Suite, or related software.
Essential Job Functions:
- Manage assigned existing and new customer accounts and ensure their satisfaction with assigned products and services.
- Function as the primary point of contact for customers, addressing their needs and concerns.
- Develop and maintain strong long-term client relationships.
- Coordinate with internal teams to ensure timely delivery of products and services.
- Identify and develop new business opportunities.
- Company directed CRM best practices.
- Maintain regular communication with customers, ensuring emails and customer queries are responded to within a timely manner.
- Provide quotations and follow up on client requests within a timely matter.
- Meet or exceed sales targets for assigned accounts.
- Resolve customer issues promptly and effectively, enhancing customer satisfaction.
- Take ownership of assigned accounts, acting as the dedicated point of contact to avoid confusion and ensure clear communication.
- Other duties as assigned
Knowledge, Skills, & Abilities:
- Strong understanding of assigned products and solutions.
- Ability to develop and maintain strong customer relationships.
- Excellent problem-solving skills and ability to handle complaints and resolve disputes and conflicts.
- Motivating skills: Ability to encourage and build team spirit among staff, bringing about mutual respect and cooperation.
- Creative thinking and ability to develop and create new ideas, systems, and relationships for the success of the company.
- Decision-making skills: Ability to analyze information and evaluate results to make the best decisions in solving problems.
- Excellent communication skills, both written and verbal
- Superior organization and problem-solving skills
- Microsoft Office products
Physical Abilities (ex: standing, pulling, include duration)
- Ability to travel domestically and internationally as needed to meet with clients and attend industry events.
- Ability to work in an office and remote environment and use standard office equipment.