What are the responsibilities and job description for the SERVICE CONCIERGE DRIVER position at Hanania Automotive Group?
Job Details
Description
Job Summary:
The Service Porter facilitates positive first impressions for all clients, setting the tone for the customer experience and ensuring every guest receives exceptional customer service.
Duties & Responsibilities:
- Greets all guests with a smile, communicating with customers courteously, efficiently, and professionally.
- Assisting clients in the service lane, including vehicle pick up and drop off.
- Retrieves vehicle history files, assigns sequence number, and obtains/verifies customer and vehicle data.
- Follows up with guests throughout the on-site visit, providing status updates and ensuring utmost satisfaction.
- Embraces technology and software.
- Supports the Sales and Service teams, connecting with team members to build positive partnerships.
- Builds and maintains a strong rapport with all clients, resolving customer concerns and complaints.
- Maintains vehicle service history and department correspondence files.
- Ensures the lounge is clean and stocked with supplies and refreshments.
- Performs other duties as assigned.
Qualifications
Education & Experience:
- High School Diploma or GED equivalence required.
Required Skills & Abilities:
- Valid Driver's License and clean driving record.
- Professional Appearance.
- Weekend/Weeknights Availability.
- Reliable.
- Superior customer service.
- Strong communication skills and work ethic.
- Must be able to pass pre-employment screen (background & hair follicle drug test)
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Must be able to bend, stretch, kneel, and squat.
- Prolonged periods of walking on a level surface throughout the dealership
An Equal Opportunity Employer
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
