Collections Specialist

Hancock Estabrook, LLP, one of Upstate New York’s leading law firms, located in downtown Syracuse, is seeking a full-time Collections Specialist. The ideal candidate will have a strong background in collections and the ability to handle sensitive financial information with confidentiality and professionalism.

Join a workplace that was selected as a 2024 Best Companies to Work for in New York where over 95% of employees anonymously surveyed said they would recommend working at Hancock Estabrook to a friend; the Firm treats them like a person, not a number; they are proud to work for Hancock Estabrook; and the leaders of the Firm care about their employees’ well-being.

Responsibilities

· Proactively monitor and manage overdue accounts to ensure timely payment.

· Contact clients via phone, email, and mail to collect outstanding balances.

· Build and maintain positive client relationships.

· Maintain accurate records of collections activities and client interactions.

· Work with the Firm’s billing attorneys as needed to resolve billing disputes and payment issues.

· Process incoming payments including checks and credit card transactions, accurately and efficiently.

· Adhere to Firm policies and legal guidelines regarding debt collection.

Qualifications

· At least 3 years’ experience in credit and collections.

· Bachelor’s or Associate degree in accounting or related field preferred but not required.

· Professional services environment experience preferred but not required.

· Experience with Elite 3E or similar law practice software preferred but not required.

· Team-oriented attitude with a strong work ethic.

· Ability to communicate effectively verbally and in writing with a diverse range of individuals.

• Sound judgment and a sense of accountability for working independently and proactively.

Benefits

Hancock Estabrook offers a competitive salary and benefits package including medical, dental and vision coverage; a 401(k) and profit-sharing retirement plan; paid holidays, vacation, and sick time; a 37.5-hour work week; group-term life insurance; and LTD insurance. Training and professional development opportunities are provided along with the opportunity to work with a diverse client base within an environment of teamwork and collaboration.

The salary range for this position is $48,000-$65,000 annually and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend upon a number of factors, including the candidate’s years of experience, qualifications and skill set.

Hr@hancocklaw.com

Hancock Estabrook, LLP is an Equal Opportunity Employer. M/F/D/V

Job Type: Full-time

Pay: $48,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Profit sharing
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $48,000 - $65,000