What are the responsibilities and job description for the Customer Service Manager position at Hand and Stone Massage and Facial Spa?
Hand & Stone Massage and Facial Spa is a successful franchisor with over 550 locations across the US and Canada. Hand and Stone Massage and Facial Spa in Palm Coast, FL is family-owned, and our reputation is built on our culture experienced team, and established client base.
Hand and Stone Massage and Facial Spa in Palm Coast is currently seeking an engaging Customer Service Manager to lead our spa team to drive growth of our spa's recurring membership model. This is an entry level management position with opportunity for advancement, as we will be opening more spas, and continuing to grow.
As a Sales Leader , you'll be the driving force behind our sales associates; coaching, motivating, leading, and hitting those sales targets. Get ready to connect with potential customers, understand their needs, build relationships and seal the deal. We need leaders with engaging personalities and communication skills who put our customers at ease and have a gift for closing sales.
The ideal Spa Manager has 2- 3 years' experience in leading a sales or commission-based sales team. Membership sales model is a plus They are confident in performing personal sales, training and motivating a sales team, teaching customer engagement and driving performance.
Key Responsibilities of the Customer Service Manager :
- Measure membership conversion and drive results. Have a proven strategy in place and be ready to adjust as needed based on results . Minimum membership conversion standard for this role is 20%
- Craft and run ongoing sales training programs and for our spa associates. This includes through role play, morning meetings, sales goals, contests, and more
- Set sales goals and drive performance to achieve daily, weekly, monthly and annual sales goals. Lead by example.
- Analyze customer satisfaction scores and identify areas of opportunity.
- Create a competitive, collaborative culture of education, motivation, and performance. Understand how to coach your team across the finish line and celebrate those achievements together!
- Cover any needed shifts at the front desk to maximize performance and promote excellent customer service.
- Managing and driving a recurring membership revenue stream- bring your specific strategies and ideas!
- Embraces Commission sales
- Knowledge of how to effectively motivate people based on their personality.
- Strong oral communication skills to set sales expectations, coach to performance and deliver results
- Flexible, respectful, patient, friendly yet driven to exceed goals.
- 35 -$40K, plus bonuses based on front desk performance and key metrics
- One week PTO, after 1 year
- Dental
- Life Insurance
- 401K
- Employee discounts on products and free monthly service
Experience Needed for this Role :
Benefits Include :
MGR423
Compensation : $35,000.00 - $40,000.00 per year
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Salary : $35,000 - $40,000
