Franchise Operations Consultant

About the job

Hand & Stone Franchise Corp Company Overview:

Welcome to Hand & Stone! We're not just a spa franchise company – we're a national community of wellness enthusiasts. Our mission is to bring the power of relaxation and self-care to everyone and to create a world where people feel their best affordably, inside, and out. As a leading franchisor in the health & wellness industry, we provide the platform for dedicated individuals to own and operate their own Hand & Stone Massage and Facial Spa locations, bringing our vision to life in communities across the nation. With a commitment to exceptional service, we offer rejuvenating massage and facial services that promote both physical and mental well-being. We’re excited that you’re considering joining our team, where we are dedicated to spreading positivity, radiance, and the joy of self-care.

Your Impact on Hand & Stone Franchise Corp.:

Calling all Franchise Operations Superstars! We're on the hunt for a motivated, high-energy professional who has the charisma of a talk-show host, the analytical prowess of a detective, and leadership skills that would make even a superhero envious. As a Franchise Operations Consultant (FOC), you won't just be a part of the Hand & Stone Operations Team – you'll be the guiding light for spa leaders throughout the country.

Your mission, should you choose to accept it, involves diving into the nitty-gritty of spa operations with the finesse of a top chef crafting their masterpiece. You'll be the go-to guru, the corporate whisperer, and the magic wand-wielder for our franchise owners and their spa leaders. With about 80% of your time spent on in-person visits (think of it as your roadshow), you'll be the rockstar who transforms challenges into opportunities. If you're ready to sprinkle a little corporate magic, shake up spa operations, and be part of a dynamic team, this is your call to action.

What’s In It For You:

Empowering Positive Work Culture- We take pride in our positive work culture, where mutual respect, teamwork and a shared commitment to excellence form the cornerstone of our Company’s core values.

• Your Impact and Support Pays Dividends - We offer a healthy base salary and quarterly commission on every successful spa that you support. You are also eligible for an annual bonus based on company-wide performance.
• We Care About Your Relaxation, Too - Every Stoney starts with 18 days of paid time off and a paid volunteer day annually. We also offer nine paid company holidays each year. Team Members earn additional PTO based on tenure.
• Support Your Community, On Us! – Each team member receives a paid day off each year to use towards volunteer work at the organization of your choice.
• Enjoy Our Services and Products - Receive a complimentary massage or facial, each month at the location of your choice, as well as retail products at wholesale pricing
• Flexible Scheduling - Balance work and life like a pro with the flexibility to work your own hours, because life should be as relaxing as our services.
• Travel On Our Dime - When you’re on the road, we offer a daily guaranteed meal stipend, a company credit card to book all of our trips, and pay for your TSA Pre-Check.
• Opportunity for Growth - Dive into a pool of possibilities with opportunities for career advancement and personal development in a growing national company.
• Hand & Stone Franchise Corp Benefits-We offer the following benefits:
• Full Medical Benefits with majority Employer Contribution
• Employer contribution to Dental, Vision, and Life Insurance
• Optional Flexible Savings Account
• 401k with 4% Employer Match
• Complimentary products from our main product vendors
• Home Office Equipment

What You’ll Spend Your Time On :

• Remote Spa Support (20%)
• Support from afar approximately 40 spa locations in your territory including a regular phone/Teams support cadence and as-needed problem solving
• On-going coaching and development of franchisees and spa leaders to support achievement of quarterly and annual spa goals
• Review and present spa performance metrics based on company KPIs and leverage data to create positive improvement in each location
• Develop and measure annual revenue budgets for each spa location
• Participate in new spa opening support as needed
• Maintain detailed and organized records of support for each location
• On-Site Spa Support (80%)
• Prepare and delivery quarterly on-site support visits to include sales/process training, leadership development, and simple compliance tasks
• Develop and delivery action plans to assist spa leaders in identifying areas of improvement and steps for action and correction
• Organize and conduct regional/market training programs and classes based on needs and current company-wide initiatives
• Support new spa openings with existing franchisees in partnership with New Spa Opening Operations Director
• Operations/Company Team Collaboration
• Sales and Process Improvement Projects
• Peer-to-Peer Support with other FOCs
• Participate in inter-department collaboration with Training, Marketing, and IT teams based on support needs of spa locations

This Role May Be A Good Fit For You…

You’ve got several years of experience in franchise or business operations and support and have a knack for coaching others to continued and compounding success.

• You have a passion for health & wellness and believe in the power of self-care.
• You possess excellent communication skills that foster effective collaboration.
• Analyzing and interpreting data is second nature to you, aiding in informed decision-making.
• You exhibit strong leadership traits, guiding teams towards achieving common goals.
• Problem-solving is your forte, allowing you to navigate challenges and seize opportunities.
• You enjoy travel and are comfortable spending approximately 70% of your time conducting on-site visits.
• Remote work is your realm, and you excel in managing tasks independently.
• Partnering with a dedicated Team Director aligns with your collaborative work style.

Working Conditions and Requirements

Hand & Stone Franchise Corp. utilizes a hybrid work structure with remote, hybrid, and in-office opportunities. The Operations Team requires minimal in-office time at our Corporate Headquarters (3-4 times per year on average)

• Travel, both locally and nationally, is required each quarter for this role.
• Comfortability with training groups both small & large
• Minimal physical requirements

What We’re All About

Hand & Stone Franchise Corp. is proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Hand & Stone Franchise Corp. is actively looking to fill the role of Franchise Operations Consultant. Interested and qualified candidates should apply through the provided link, and great matches will be contacted for a two to three-interview hiring process with members of our Operations leadership team. Hand & Stone Franchise Corp. is dedicated to hiring the best people who are aligned with our company culture and goals.