Customer Service and Office Admin

Description

Customer Service and Office Admin

Help Us Help Others Live a Better Life

Are You Ready for an Exciting Opportunity?

Do you thrive in a challenging, rewarding environment where professional growth and teamwork are celebrated? Are you looking to build a long-term career with a company that values innovation, customer focus, and entrepreneurial spirit? If so, Fleming Trailers might be the perfect fit for you!

We’re seeking a passionate Customer Service and Office Administrator to join our dynamic team. Since 1973, Fleming Trailers has been a leading manufacturer of construction, commercial, and heavy-equipment trailers in Arizona. Now, as part of Handi Products, we’re expanding our mission to provide products that enhance lives in accessibility, material handling, and safety.

What Makes Fleming Trailers Special

• Growth Opportunities: We encourage our team to grow, offering chances to champion specific products or brands.
• Supportive Culture: We foster collaboration and value new ideas, with an open-door policy from our executive team.
• Flexibility: Enjoy flexible work schedules to maximize creativity and problem-solving.
• Established Excellence: From construction, commercial, and heavy-equipment trailers, we’ve built a legacy of quality.
• Team Spirit: Join a company that values respect, responsibility, and responsiveness.
  
  

Your Role As a Customer Service / Office Admin

This multifaceted role involves managing front-office operations, providing exceptional customer service and processing orders and invoices to ensure seamless operations. The ideal candidate is organized, detail-oriented, and skilled in multitasking, with a strong commitment to delivering a positive experience for our customers and team members.

Key Responsibilities

Front Office Administrator

• Serve as the first point of contact for visitors, clients, and callers, ensuring a professional and welcoming environment.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate departments or individuals.
• Maintain office supplies, organization, and general administrative tasks to support a smooth workflow.
• Assist Accounting and Human Resources with onsite tasks.
  
  

Customer Service

• Provide outstanding customer support by addressing inquiries, resolving issues, and delivering product/service information.
• Build and maintain strong relationships with customers to foster loyalty and satisfaction.
• Proactively identify internal and external customer needs and recommend appropriate solutions or services.
  
  

Orders and Invoices

• Accurately process customer orders and invoices in a timely manner.
• Ensure all order details, including pricing, shipping, and payment terms, are correct.
• Coordinate with logistics and manufacturing teams to track and confirm order fulfillment.
• Work with other departments to ensure proper processing of receipts, bills, taxes, etc.
• Handle discrepancies, returns, and credits, ensuring efficient resolution.
• Create VIN tags and Title documents.
  
  

Requirements

What We’re Looking For:

Education And Experience

• High school diploma or equivalent (Bachelor’s degree in Business, Administration, or related field preferred).
• Proven experience in customer service and administrative roles.
  
  

Skills And Competencies

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM or ERP systems.
• Attention to detail with a commitment to accuracy and quality.
• Ability to multitask in a fast-paced environment while maintaining composure under pressure.
  
  

Personal Attributes

• Customer-centric mindset with a proactive approach to problem-solving.
• Positive attitude, teamwork, and willingness to go the extra mile.
• Adaptability and eagerness to learn new processes and systems.
  
  

Physical Requirements

• Ability to sit at a desk and work on a computer for extended periods.
  
  

What We Offer

• Flexible work schedules to support work-life balance.
• Competitive compensation, including:
• Health insurance (medical, dental, vision, life).
• Short- and long-term disability insurance.
• 401(k) with a 3% match.
• Opportunities for professional growth and recognition.
• A collaborative, creative, and solution-driven team environment.
  
  

About Us

What We’re Looking For:

We need a team member who embodies our core values of:

• Customer Focus
• Integrity
• Teamwork
• Efficiency
  
  

At Fleming Trailers, our mission is simple: "We help people live a better life by delivering personal, high-quality, cost-effective solutions."

Equal Opportunity Employer

We are committed to fostering an inclusive and diverse workplace where all employees feel valued and respected.

Ready to Join Us?

Apply today and become part of a company dedicated to your growth and the success of our mission. What makes you unique makes us better!

All candidates are subject to work history reference and background checks.