What are the responsibilities and job description for the Bilingual Spanish Human Resources Representative position at Handshake in Heels?
Job Summary
We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our dynamic team. In this role, you will be responsible for providing exceptional customer support to our diverse clientele. The ideal candidate will possess strong communication skills in both English and Spanish, enabling them to assist customers effectively across various platforms. Your ability to analyze customer needs and provide solutions will be key to ensuring a positive experience.
Responsibilities
- Provide outstanding customer support through phone, email, and chat in both English and a second language.
- Handle inquiries, complaints, and requests with professionalism and courtesy.
- Utilize effective phone etiquette to create a welcoming environment for customers.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Maintain accurate records of customer interactions in our computerized system.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Assist in sales-related inquiries and promote company products/services when appropriate.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- Bilingual proficiency in English and Spanish language is required.
- Previous experience in customer support or call center environment is preferred.
- Strong communication skills with an emphasis on clarity and professionalism.
- Ability to work effectively in an office setting while managing multiple tasks.
- Familiarity with sales techniques is a plus.
- Proficient computer skills, including experience with CRM software or similar systems.
- Excellent analytical skills to assess customer needs and determine appropriate responses.
- A positive attitude and willingness to learn in a fast-paced environment.
Join us as we strive to deliver exceptional service while fostering a supportive work culture!
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Manufacturing Industry: 1 year (Preferred)
- Human resources: 2 years (Preferred)
Language:
- English (Required)
- Spanish (Required)
Ability to Commute:
- Wakefield, NE 68784 (Preferred)
Ability to Relocate:
- Wakefield, NE 68784: Relocate with an employer provided relocation package (Preferred)
Work Location: In person
Salary : $40,000 - $50,000