What are the responsibilities and job description for the Customer Service Associate position at Handyman Supply of Niles, Inc.?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills and a commitment to delivering outstanding service.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Handle cash transactions and ensure accurate cash handling procedures.
- Conduct outbound calls to follow up on customer feedback or resolve outstanding issues.
- Maintain detailed records of customer interactions in our database.
- Collaborate with team members to improve service delivery and client satisfaction.
- Uphold company policies and procedures while providing excellent client services.
Experience
- Previous experience in a call center or customer support role is preferred.
- Bilingual candidates are highly desirable to assist a diverse clientele.
- Strong phone etiquette and communication skills are essential for effective interaction with customers.
- Experience with cash handling is a plus.
- Ability to communicate clearly and effectively in English; additional languages are an asset.
- Familiarity with client services and outbound calling practices is beneficial.
Join us in delivering exceptional service and making a difference in our customers' experiences!
Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Benefits:
- Flexible schedule
Shift:
- Evening shift
- Morning shift
Work Location: In person
Salary : $11 - $14
