Audit Representative

Audit Representative
Los Angeles, CA | On-site

POSITION SUMMARY:

This entry-level position will be responsible for engaging with Westlake Flooring Dealers, Auctions, and Shops. They will be responsible for ensuring that the dealers receive an excellent customer service or help with their questions or concerns when it comes to audits. This individual will also interact with other departments internally. 

This individual should have the ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or irate dealers. He/she needs to be able to work independently within specified time constraints.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handle inbound/outbound calls.
• Provide dealers with accurate account information about their audit.
• Act as the point of contact for the dealer to answer audit questions.
• Review documents provided during an audit or to clear an audit.
• Other duties as assigned
• Recognize potential issues from audit results
• Contact dealers, repair shops, auctions, and other companies in an effort to reconcile collateral audits.
• Work with Area and Account Mangers on non-responsive or high-risk accounts to mitigate losses
• Communicate effectively to invested parties on escalated audit issues.
• Assist 3rd party auditors with requests and make decisions on how to conclude higher risk audits with unresolved items.
• Document all efforts to reconcile collateral audits in 3rd party website
• Other duties as assigned

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

• Strong understanding of Financial Statements and all Financial Ratios.
  Strong communications skills (Written and Verbal).
• Detail-oriented and is exceptional with time management & organizational skills.  Comfortable and confident when explaining all credit decisions.
  Ability to multi-task, prioritize, and delegate.  
• Working in a fast-paced environment.  
  Generating and distributing reports, without sending an overabundance of information.  
• Confident in making quick and well thought out decisions. Detail-oriented and is exceptional with time management & organizational skills. 
  Comfortable and confident when explaining loss mitigation efforts

Qualifications:

• High School Diploma Required
• Bachelor's degree, preferred. Fresh Graduates are welcome to apply.

Pay Rate:

• $17.28 per hour depending on experience.
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

FULL-TIME BENEFITS

• Medical, Dental, and Vision benefits 
• Life Insurance and Long-term disability plans 
• Flexible Spending Account 
• 401K matching 
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching 
• Wellness Programs 
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) 
• Career Path Opportunities 
• Discounts on Parks, Museums, Movie Tickets, and Attractions 
• Employee Loan Assistance  
• Annual Flu Shot
• Paid Vacations Days 
• Paid Sick days 
• Paid holidays 
• HGym (available in our Los Angeles, CA & Dallas,TX office) 
• Rental Car Discounts, Dell Member Purchase Program 
• UKG Wallet 

ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Salary : $17