Relationship Manager I

Job Title: Relationship Manager I (Agent Onboarding & Support)

Location: Los Angeles, CA (Hybrid/Remote optional)

Reports To: Relationship Manager

Onward Insurance is making auto insurance simple, clear, and reasonable. We work with independent agents to help drivers get the coverage they need—quickly and easily. As we grow, we're investing in better systems, stronger agent partnerships, and a streamlined onboarding experience.

Pay Range: $45,000- $50,000 Per Year. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

We’re seeking a highly organized, service-minded Relationship Manager I to help onboard new agencies, train them on our systems, and ensure they are set up for success. This is a non-sales role focused on agent engagement, training, and retention support. You'll be the first point of contact for many agents and play a key role in their early success with Onward.

What you'll do as a Relationship Manager I?

• Guide new agents through the onboarding process, from contracting to first quote
• Conduct one-on-one or small-group training sessions on Onward’s platforms and workflows
• Serve as the go-to contact for early-stage agent questions and system troubleshooting (non-policy level)
• Proactively check in with new agents during their first 90 days
• Monitor agent activity and flag engagement trends to the Relationship Manager
• Gather feedback from agents and coordinate responses with internal teams
• Support documentation and updates to training materials and onboarding checklists

Experience and Qualifications

What we look for in our Relationship Manager I?

• 1–2 years of experience in insurance, agency onboarding, or client service
• Excellent communication and relationship-building skills
• Tech-savvy; comfortable learning and training others on insurance systems
• Highly organized, self-motivated, and responsive
• Bilingual (English/Spanish) is a plus
• Experience with PL Rating or comparative raters is a plus

What success looks like

• Agents are onboarded smoothly and writing within 2–3 weeks
• Feedback loops are established to improve agent experience
• The Relationship Manager I can focus on strategic growth and high-volume agents

Benefits

What do we offer? 

• Medical, Dental, and Vision benefits
• Supplemental life insurance policies for you and your dependents
• Long term disability insurance
• Flexible Spending Account (FSA)
• Employer paid life insurance
• Retirement plans: Employer match, 401(k) and Employee Stock Ownership Plan (ESOP)
• Metro Tap Card and Metro-link Reimbursement
• Professional Development Opportunities
• Onsite Gym with group Yoga and Pilates classes (California)
• UKG Wallet (access to your pay before payday)
• Tickets at Work- Discounts on parks, museums, movie tickets and much more
• AT&T Wireless Discounts
• Midway Rent a Car- Rental car Discounts
• Dell Member Purchase Program

Salary : $45,000 - $50,000