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Legal Administrative Assistant - Veterans Disability Department

Hankey Marks & Crider
Indianapolis, IN Full Time
POSTED ON 4/4/2025
AVAILABLE BEFORE 4/28/2025

Are you passionate about helping others and possess exceptional communication skills? Our VA Disability team is looking for a dedicated and empathetic Legal Assistant to become part of our team! For over 5 decades our firm has grown significantly year after year, and we expect this trend to continue.

Responsibilities :

  • Be the first point of contact for potential clients, providing a compassionate introduction to our office.
  • Conduct initial consultations to gather crucial information about potential cases, ensuring confidentiality and sensitivity.
  • Maintain accurate and comprehensive records.
  • Collaborate closely with attorneys and legal staff to facilitate the smooth transition of viable cases for further evaluation and action.
  • Provide exceptional customer service, ensuring that all potential clients feel heard, respected, and valued from their very first interaction with our firm.

Ideal Candidate :

  • Proven experience in client-facing roles or customer service.
  • Exceptional communication skills, both verbal and written, with the ability to convey empathy and professionalism.
  • Strong organizational skills and attention to detail, ensuring accurate documentation of client interactions and deadlines.
  • Ability to quickly assess and analyze information to make informed decisions.
  • A team player with a positive attitude, capable of working collaboratively with legal professionals.
  • 1 - 2 years of previous experience working in customer service or the legal field.

    • General office hours are Monday through Friday, 8 : 30 a.m. to 5 : 00 p.m. Benefits include :

  • Health insurance – Premiums 100% paid by employer
  • Dental insurance
  • Vision insurance
  • Employer 401K contribution
  • Paid parking
  • Generous paid time off and sick time
  • Paid set holiday dates
  • Employer sponsored volunteer opportunities
  • Opportunity to work remotely 1 day per week after successful completion of training
  • Pay based upon experience

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