Host- Full Time Hank's Oyster Bar on the Wharf

Host Position Summary

The Host provides warm, friendly, and immediate greetings to guests at the door. Seats, and presents clean menus to guests in a friendly, professional, and quick manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Follow all procedures and guidelines in the Employee Handbook

• Arrive on time and ready to work at scheduled time

• Complete any administrative task given to you by the MOD

• Answer all phone calls to the restaurant

• Take reservations and confirm reservations in a friendly manner

• Utilize reservation management system to efficiently seat guests

• Manage waitlist and reservations to maximize seating

• Work as a team with all staff members, both FOH and BOH

• Practice good communication skills

• Create a welcoming first impression for all guest

• Great the guests with a warm and sincere greeting and a genuine and sincere farewell to every guest

• Encourage guest to dine with us

• Attend to all guests? needs

• Assist in maintaining cleanliness of the restaurant

• Keep host stand neat and organized

• Assist in keeping front of restaurant clean and free of debris

• Preform regular bathroom checks to keep bathrooms clean and stocked

• Be knowledgeable about all restaurant hours and seating policies and menus

• Create a memorable and positive experience for guests

• Notify the MOD of any unhappy or dissatisfied guest immediately, no matter how minor

• Actively cultivate regular guests, build rapport

• Strive for 100% guest satisfaction

• Support JLRG goals and values

• Shows respect and sensitivity for cultural differences

• Promotes a harassment-free workplace

• Promotes anti-discrimination in all aspects of work

• Other duties as assigned

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; stoop; bend; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is frequently required to wash hands and answer phones. The employee with occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an ?at will? relationship.