Server: Full Time and Part Time at Hank's Oyster Bar on the Wharf

Server Position Summary

Be friendly, outgoing, and possess good communication skills. Position responsible for ensuring guests? enjoyment. You should be organized, able to think and act quickly and effectively while retaining self-composure. Be guest sensitive and possess a sense of timing. Take pride in personal appearance and show dedication to your job. Display integrity and honesty in all aspects of your employment.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Follow all procedures and guidelines in the Employee Handbook
• Arrive on time and ready to work at scheduled time
• Set up and break down the restaurant according to location guidelines
• Complete all opening, ongoing, and closing sidework in accordance with location standards
• Work as a team with all staff members, both FOH and BOH
  • Practice good communication skills
• Actively participate in pre-shift
  • Give full attention to the MOD/Chef
  • Take notes when necessary
• Be knowledgeable about all menu items
  • Suggestively sell
  • Upsell when possible
  • Increase guest check average responsibly
• Wait on all tables in section
  • Write down orders, and repeat to guests, before leaving the table
  • Work as a team with other servers to attend to all guests? needs
  • Help other servers with their section
• Process payments for guests
• Complete cashout at the end of shift
  • Participate in appropriate tip pool
• Create a memorable and positive experience for guests
  • Notify the MOD of any unhappy or dissatisfied guest immediately, no matter how minor
  • Actively cultivate regular guests, build rapport
  • Strive for 100% guest satisfaction
• Support JLRG goals and values
  • Shows respect and sensitivity for cultural differences
  • Promotes a harassment-free workplace
  • Promotes anti-discrimination in all aspects of work
• Other duties as assigned

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is standing the entire shift. The employee frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The employee is frequently required to walk; sit; and reach with hands and arms. The employee occasionally lifts and carries tubs and cases weighing up to 25 pounds. The employee must frequently communicate with expediters and servers and read orders on tickets. The employee is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an ?at will? relationship.