Customer Service Representative/Order Entry

Mission:

Present a personal and professional image to cultivate and support Hanna Cylinder company’s culture of world class customer satisfaction. Assist customers and potential customers with their requests and requirements to assure maximum satisfaction.

Job Description:

Provide business support for the Hanna Cylinder distributors and customers as it relates to order entry, freight routings, scheduling, warranty complaints and technical assistance.

Primary contact and liaison between customer, distributor, field sales force, and other company department functional personnel. Reports directly to the Customer Service Supervisor. Follows the procedures and guidelines established by the Sales Manager

Essential functions:

· Examine orders as they are received via mail, telephone, fax, electronically, etc. prior to order entry the day they are received. Check all orders for accuracy and correctness in reference to: price, freight ship to, terms, correct model identification, etc. Discrepancies are to be resolved through direct contact with the distributor and/or customer.

· Provide technical assistance as required. This can be accomplished either through personal knowledge of the product or by directing the inquiry to the correct personnel within our organization.

· Communicate order status or developments verbally and confirm by email.

· Expedite orders with the production staff as requested by customers.

· Update customer data in Hanna’s database.

· Follow up on distributor, customer, and field sales requests to provide order status, issue return material authorization, and credit memo. Coordinate freight damage repair and return or replacement orders.

· Process distributor, customer, and field sales change order instructions pertaining to quantity, configuration, pricing, scheduling, and routing.

· Document order cancellations when they occur and execute the appropriate paperwork. If cancellation charges are applicable, issue the paperwork which will generate the correct billing of these charges.

· Document change requests to orders which have been entered and scheduled for production. Process the documentation through the appropriate departments to ensure the changes are affected. Maintain copies of the documentation in the sales files.

· Provide the Customer Service supervisor with actual performance and queue times of orders for the purpose of documenting through - put performance.

· Process acknowledgements to direct customers or distributors as orders are entered into the system.

· Perform special assignment as requested by supervisor.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Relocate:

• Pleasant Prairie, WI 53158: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $45,000