Order Entry/Customer Service

IMMI VIP seeks an energetic representative to work in our Customer Service Department. You will work closely with our customers and team of sales representatives to process orders, prepare correspondence, and fulfill customer needs to ensure timely and complete satisfaction. You will also use your reasoning ability and analytical skills to collect and analyze data, help identify and solve problems and recommend improvements to processes and tools.

This role requires strong attention to detail and daily orchestration with colleagues to meet the demands of each customer order. The position is part of our front-line team that acts as a liaison with current and prospective customers.

Responsibilities include but are not limited to:

· Receive and accurately process customer orders daily.

· Proactively communicate order status or developments to customers verbally or by email.

· Receive and accurately process customer forecast updates.

· Update and maintain customer data in the company’s ERP system.

· Initiate change-order communications with production, scheduling and purchasing in accordance with department policy.

· Prepare or process quotes in a timely fashion.

· Answer and respond to customer emails, telephone calls, and voicemails promptly.

· Meet deadlines, prioritize company assignments, and maintain professional composure under pressure and changing conditions.

· Work with department leadership and colleagues to ensure alignment with business priorities.

Required Experience:

· 1-3 years customer service/support experience

· Strong Excel skills; ERP experience an added plus

· Sound written communication and telephone skills

· Ability to handle interactions in a diplomatic manner

· Excellent problem-solving skills

· Ability to multi-task

· Familiarity with use of a PC system for order placement, pricing and to obtain information relative to customers, orders, and products

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled.

Qualifications
- Proficient in data entry, typing, and computer skills
- Experience with ERP systems and databases
- Strong attention to detail for accurate order entry
- Ability to work efficiently in a fast-paced customer service environment
- Familiarity with Microsoft Excel for data analysis and reporting
- Excellent communication skills for effective customer support

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Order entry: 3 years (Required)

Ability to Relocate:

• Antioch, IL 60002: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21