Loan Servicing Specialist II

Mineola / Hauppauge NY

ABOUT US:

Hanover Bank, The Bank of YOU – When you love your work and the people you work with, careers are made!

Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.

Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals.

When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!

JOB SUMMARY:

Hanover Bank is looking for a full-time Loan Servicer Specialist II. The Loan Servicer Specialist II reports directly to the Loan Servicing Manager. Processes monetary loan transaction requests daily loan payments & loan payoffs from general ledgers and checks. Supports the loan officers, branch personnel and loan admin staff in a professional manner to ensure quality customer service. Process monetary loan Transactions. Monitors insurance and taxes, daily loan operational functions and assists with various servicing tasks when necessary.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Customer Service

• Review and respond to customer inquiries.
• Run and return payoff letter requests within 24 hours.
• Return all inquiry calls within one business day.
• Monitor loan servicing emails for customer/employee inquiries.

Customer Intake and Data Entry

• Process payments loans from general ledger entries.
• Monitor payoff & loan disbursement mailboxes, advancing funds and processing paydown / payoff transactions.
• Process loan related wires and ACH transfers for payments/disbursements.
• Customer service functions as necessary, including service desk tickets and Call Center.
• Print and mail escrow surplus checks.

File System Management

• Update collateral tracking and ticklers when current information is received.
• Ensure efficient and accurate processing of loan payments.
• Review / clear non-posted items.
• Update and or review daily rate changes.

Administrative Support

• Review co-worker's daily work.
• Assist in insurance monitoring records for all loan types.
• Work with attorney for assignments.
• Maintain and update assigned Procedures.
• Register all real estate secured loans with the tax vendor for escrow monitoring via the vendors website.
• Delete any paid loans from tax vendor to cancel monitoring.
• Review E-Oscar and resolve customer complaints.
• Review all vendor generated insurance reports for expiring hazard & flood insurance.
• Contact insurance agents obtain outstanding expired insurance.
• Process forced placed insurance with the bank’s assigned vendor when applicable.
• Follow up on force placed insurance placement to protect the banks interest on property held on loans for collateral.
• Process payment of real estate taxes for escrow accounts as they become due and maintain all corresponding escrow addendums on the loan accounting system.
• Review annual escrow analysis of accounts and print refund checks for mailing.

Additional but not limited to

• Make recommendations for procedural changes to increase efficiency.
• Other duties assigned.

PROFESSIONAL REQUIREMENTS:

• College degree in business or equivalent business experience.
• Minimum of 1-2 years in Bank loan department and/or similar experience.
• Notary designation a plus.

CANDIDATE REQUIREMENTS:

• Excellent verbal and written communication skills.
• Ability to interact with a diverse group of people with tact and professionalism.
• Excellent organizational skills.
• Highly motivated and flexible.
• Committed to getting the job done.
• Moderate PC, Network, E-Mail, Director, Internet, Word Processing, Excel spreadsheet skills.

OUR BENEFITS:

• Medical, Dental and Vision (including HSA, FSA & Commuter Benefits)
• Company-paid benefits to include life insurance and AD&D plus long-term disability
• Voluntary Benefits (including additional life insurance and AD&D insurance for yourself, your spouse and/or your dependent children, Voluntary Short-Term Disability, Pet Insurance and Legal Services)
• Supplemental Health Benefits (including Accident insurance, Hospital indemnity insurance and Cancer Care)
• Retirement- 401(k) with Company Match
• Paid Personal Time Off (PTO) & Paid Company Holidays
• Annual Bonuses
• Annual Increases
• Employee Events and Contests

Hourly Range: $26.00 - $31.00; placement within this range will vary based on experience and skill level.

Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status.