What are the responsibilities and job description for the Food Expeditor position at Hanover Smokehouse?
We are seeking an organized individual to fill the position of Food Expeditor to work in a fast-paced environment while managing multiple tasks and staff members. Food expeditors inspect dishes for visual appeal and to ensure that food is properly prepared and served at the proper temperature in a timely fashion. Food expeditors are the link between the kitchen and the dining room and bar.
Duties/Responsibilities (including but not limited to the following):
Maintain Verbal Communication
Call out orders to chefs, check on the status of dishes, and call for waitstaff when food is ready to serve
Alert the waitstaff when the kitchen is out of a specific ingredient and relay special food requests from the waitstaff to the kitchen
Responsible for the food portions of finished dishes, ensuring they adhere to restaurant standards
Inspect every plate to make sure the proper garnishes have been applied and that dishes are free of smudges and spills before being delivered to the customer
Maintain cleanliness and order in all cooking, prep, and food storage areas, keeping these areas neat, well organized, and stocked with ingredients
Make sure all kitchen and waitstaff follow sanitation standards keeping themselves, their tools, and their work areas clean and presentable
Pitch in to help all staff as needed—cooking and prepping food, serving plates of food, and assisting with management tasks restaurant-wide.
Serve as a face for the kitchen staff, addressing customer complaints and finding solutions that will satisfy customers.
Skills/Qualifications:
Communication – to relay information between dining and kitchen areas, and to assist customers
Leadership ability – food expeditors keep kitchen staff working within deadlines, give orders to waitstaff, and manage issues as they arise in the kitchen and dining areas
Time management – to ensure that all dishes in an order are ready to serve at the same time and at the right temperature
Customer service – food expeditors may be needed to serve food to customers and speak with customers who are unhappy
Detail-oriented – food expeditors must spot even the smallest imperfections and every plate of food served to customers must meet all restaurant standards
Multi-tasking – food expeditors maintain composure while managing multiple staff members, food orders, and kitchen duties
Must be able to work cooperatively and efficiently in a team
Must be able to hear well in an environment with loud background noise
Must be authorized to work in the United States
Health & Safety Precautions:
At TGI Fridays we strive to operate a safe and sanitary environment for both staff and guests alike, therefore all team members must abide by company mandated health guidelines, protocols and requirements.
