Service Lane Manager - Hanover Toyota

Hanover Auto Team

Job Description

POSITION TITLE: Service Lane Manager

DEPARTMENT: Service

REPORTS TO: Service Manager

FLSA STATUS: Exempt

DUTIES AND RESPONSIBILITIES:

As a Service Lane Manager, you will play a pivotal role in ensuring the efficiency and effectiveness of our service department. You will be responsible for overseeing the day-to-day operations of the service lane, managing a team of service advisors, and providing exceptional customer service to our valued clients. Manage and supervise a team of service advisors, providing guidance, training, and support as needed

· Monitor and maintain the flow of vehicles in the service lane, ensuring efficient and timely service

· Handle customer inquiries and complaints in a professional and courteous manner

· Develop and implement strategies to improve productivity and customer satisfaction

· Ensure all service requests are properly documented and processed

· Monitor and evaluate the performance of service advisors, providing constructive feedback and implementing corrective actions when necessary

· Collaborate with other departments to streamline processes and enhance the overall customer experience

· Maintain up-to-date knowledge of industry trends, products, and services

· Review repair orders once a week for proper capture of customer information and signatures

· Ensure service advisors are engaging the customer and seeking opportunities on the drive.

REQUIREMENTS:

· Previous experience in a similar role, preferably in the automotive industry

· Strong leadership and management skills

· Excellent communication and interpersonal skills

· Detail-oriented and highly organized

· Ability to multitask and prioritize in a fast-paced environment

· Proficient computer skills and knowledge of automotive service software

· Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Rotating weekends

License/Certification:

• Driver's License (Required)

Work Location: In person