What are the responsibilities and job description for the Technical Support Supervisor position at Hanscom Federal Credit Union?
Responsibilities and Expectations
As a Service Desk Manager, your key responsibilities will include:
Physical Requirements
The successful candidate must be able to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. They must also be capable of climbing/descending stairs in an emergency situation.
Working Conditions
The working conditions require the ability to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
As a Service Desk Manager, your key responsibilities will include:
- Managing Help Desk Operations: Supervising and coordinating the activities of the service desk team.
- Team Leadership: Mentoring and developing service desk team members.
- Incident and Request Management: Overseeing the tracking, prioritization, and resolution of technical incidents and service requests.
Physical Requirements
The successful candidate must be able to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. They must also be capable of climbing/descending stairs in an emergency situation.
Working Conditions
The working conditions require the ability to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
