What are the responsibilities and job description for the Office Receptionist position at Hansen Auction Group?
The Office Receptionist is the first point of contact for our guests, whether by phone, email, or in person. You are responsible for creating a positive and welcoming environment and tending to the needs of our buyers and sellers when picking up or dropping off items for auction.
QUALIFICATIONS
- High school diploma or equivalent
- Some office experience preferred
PRIMARY DUTIES
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Operate telephone to answer, screen, or forward calls
- Utilize electronic mail and messaging systems to communicate with customers and other employees
- Accept payment from customers via cash, check, or credit card
- Keep the reception area tidy and stocked with necessary supplies and advertising materials
- Monitor inventory of all supplies needed for the office, and request ordering for items that need replenishing
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, or other documents
- Sort and distribute mail and deliveries
- Assist in the coordination of inventory transfers between locations
- Review and categorize photos for upcoming auctions
- Cleaning office when necessary
- Travel to off-site auctions as needed
SKILLS
- Cash handling
- Critical thinking
- Active listening
- Customer service
- Time management
- Computers and software
- Multi-tasking
PHYSICAL ENVIRONMENT
- Sit at a desk for majority of the day
- Occasional standing, walking, crouching
- Occasional lifting of items weighing up to 25 pounds
- May work near moving mechanical parts, explosives, and in outdoor weather conditions
