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Office Receptionist

Hansen Auction Group
Princeton, MN Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 4/21/2025

Office Receptionist 

 

Position Summary:

The Office Receptionist serves as the first point of contact for buyers and sellers, ensuring a seamless experience when picking up or dropping off auction items. This role requires excellent customer service, organizational skills, and attention to detail to manage administrative tasks efficiently while maintaining a professional and welcoming environment.

 

Reports To:

Office Manager

 

Duties & Responsibilities:

  • Greet and assist visitors promptly upon arrival.
  • Direct customers to the appropriate personnel for auction item transactions.
  • Answer, screen, and forward phone calls with professionalism, providing accurate information via phone and email.
  • Process auction payments, track customer follow-ups, and maintain detailed invoice records.
  • Keep the reception area clean, organized, and stocked with necessary materials (e.g., pens, notepads, auction advertisements).
  • Handle incoming and outgoing mail, including packaging and postage setup for customer shipments.
  • Monitor and communicate office supply needs to the Office Manager.
  • Perform clerical duties such as scanning, filing, photocopying, transcribing, and managing auction records.
  • Assist with inventory transfers between Hansen Auction Group locations.
  • Manage auction payments, following company cash-handling procedures.
  • Support on-site cataloging as needed.
  • Perform additional duties as assigned.

Knowledge, Skills & Abilities:

  • Strong attention to detail and accuracy.
  • Problem-solving skills with the ability to handle challenges quickly.
  • Excellent verbal and written communication.
  • Ability to follow directions and work independently or as part of a team.

Requirements & Qualifications:

  • High school diploma required.
  • 2 years of customer service experience.
  • Associate or Bachelor's degree preferred but not required.

Key Outcomes:

  • Efficient time management and organization.
  • High customer and seller satisfaction.
  • Contribution to company goals and overall growth.
  • Professional development and leadership within the role.

Work Environment:

  • Office setting with standard physical requirements, including standing, sitting, and typing.

Visit our website: hansenauctiongroup.com

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