What are the responsibilities and job description for the Information Technology Business Analyst position at Hansen Talent Group (HTG)?
Hansen Talent Group is seeking an experienced IT Business Analyst to work with a great company in the Columbia, SC area. This position is offering the unique opportunity to work through the development, delivery, and implementation of new IT systems. Additionally, this position will offer ample room for growth and professional development!
The Business Analyst will be responsible for establishing and maintaining corporate client relationships as well as providing guidance through the development of new IT solutions and implementation processes.
Duties Include:
- Gathers project requirements: helps the customer define their business needs as specific changes and works with the customer on priority setting
- Negotiates final estimates, authorization, and start/completion dates for each request with customer.
- Monitors service levels, reports actual versus agreed to service levels, and reviews service levels with the customer to determine opportunities for improvement.
- Establishes and reports metrics that measure I/S performance and satisfaction to customer.
- Ensures IT solutions are tailored to the customer’s strategies by continually obtaining a complete understanding of the client’s business needs from initial requirements to final implementation.
- Fosters relationships between the customer and the I/S organization as well as analyzes problems, settles disputes, and negotiates within current contractual boundaries
- Identifies the customer’s strategic business strategies and finds the right products and services to fill the customer’s needs and uses internal Marketing to sell the solution.
Qualifications:
- Bachelor's Degree in Business Administration and/or Computer Science (or similar field)
- 4-7 years of experience working as a Business Systems Analyst and/or Implementation Specialist
- High-level communication skills
- Experience managing customer relationships
