What are the responsibilities and job description for the Workplace Engineer position at Hansen Technologies?

Job Description

About The Role

Exciting opportunity for an experienced a Senior Workplace engineer who will handle Tier 1 and 2 support cases across multiple locations, including travel to Hansen offices, data centers, and client offices, when required, keep systems updated, perform security patching, and manage Incident & Request tickets within the agreed business SLAs. This position will manage ON / OFF-Boarding requests, share knowledge, and produce reports to then share with the Workplace team and the Global Workplace Manager.

About You

You have strong problem-solving skills with a proactive approach to identifying and resolving IT challenges that is backed by your excellent communication abilities.
You have a degree in Information Technology, Computer Science or Engineering or related equivalent experience and certifications.
You will have previous experience in an on-site and / or remote IT Support, User / device access management & security tools with Microsoft Systems & Products including but not limited to :

Windows

MS 365 Admin Centre

Azure

Entra ID

Active Directory

SharePoint

OneDrive

You will bring knowledge of multiple levels of technology support including but not limited to :

Atlassian; including, Jira, Confluence, Tempo

VDIs & VMs

Group Policies

DHCP

TCP / IP

Backup systems

PowerShell

Asset management

Vendor Management

You have 2 years of experience in a similar role and appropriate tertiary qualifications and passion for IT Support and working in a modern software development business that is customer-centric.

You bring knowledge in Systems licenses; including, Microsoft & Docker Licenses, MacOS devices and systems, working iwth Mobile devices; including, iOS and Android, SentinelOne, Zscaler, Beyond Trust, ProofPoint, Global Protect, ITSM and Ticketing systems

Key Responsibilities

The Senior Workplace Engineer is responsible for working within Hansen's IT Services department to :

You will be responsible for Tier 1, and 2 support cases across multiple locations, travel to Hansen offices, data centers, and client offices, when required, keep systems updated, perform security patching, and manage Incident & Request tickets within the agreed business SLAs.

You provide quality support and services to internal and external business units and clients while ensuring smooth operation of Hansen's IT systems that will minimize downtime and enhance productivity by delivering efficient and effective technical resolutions & solutions within agreed business SLA

You will assist end-users with IT-related problems by resolving technical issues through calls, emails, and correspondence that may include troubleshooting hardware and software issues, maintaining security & network infrastructures.

You act as a back-up point of escalation, prior to escalation to : the Hansen Global Workplace Manager, other Hansen IT & Business teams and out Service Provider(s).

Your role also includes participating in and leading ad hoc IT projects, as well as creating and implementing Change Requests using standard Change Management processes.

As a junior level Workplace Engineer you are responsible for implementing Hansen's policies and regulations and involves coordinating with Hansen and its customer support business teams to gather data, install, configure as well as support laptops, desktops, printers and mobile devices, when required.

Duties & responsibilities may change from time to time to meet the needs & requirements of the business.

Benefits and Perks

Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefits package during the selection process.

Company Overview

Hansen Technologies (ASX : HSN) is a global software and services provider, serving energy, water / utilities, and telecommunications industries. With customers in 80 countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

Contact Us

If you possess the desired skills and enthusiasm, please connect us by "Apply Now" via the link or visit our career page.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Visit our website at hansencx.com for more information.

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