Customer Service and Dispatch Manager

Hansen Towing and Recovery is a growing company in the Grand Rapids area that will provide on the job training and give you an opportunity to advance in responsibility and income as we grow the company. We seek employees that are highly motivated, respectful, and show integrity. We are contracted with several motor clubs and have an expanding list of private and commercial local customers.

Major Duties and Responsibilities:

• Invoice motor club customers on their portals and complete customer credit card charges.
• Maintain personal appearance in compliance with company standards.
• Provide consistent on-time attendance at the office.
• Categorize expenses and income in Quickbooks and align receipts with expenses.
• Provide towing dispatch service in a professional, respectful, and timely manner, which includes managing logistics using Towbook software.
• Verify credit card and cash payments on all tow service jobs and follow-up with customers on any unpaid services. Request payment on motor club portals based on job information on Towbook.
• Send text messages to customers requesting Google reviews via the marketing agency software.
• Monitor and report truck and equipment maintenance status/requirements on a weekly basis with drivers and update maintenance records.

Job Qualifications:

• Demonstrate respectful customer service attitude and ability to manage multiple dispatches at the same time. Must demonstrate a high level of integrity.
• Associates degree or higher level degree is required.
• Applicants must have at least 7 years of non-criminal background with no pending cases and no violent background. Criminal background check required for employment.
• Proficiency using the internet, Word, and Excel, and able to learn new programs. Experience with printers, scanners, and Quickbook receipt entries would be a plus.
• Demonstrate English literacy, legible writing skills, basic math ability, and attention to detail.
• Possess Iphone or Android for tow dispatches and communication.
• Must have a valid Michigan driver’s license and a vehicle to get to and from work, as well as make deliveries or pickups as occasionally required.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Rotating weekends

Application Question(s):

• Do you have any criminal history or pending cases in the last 7 years?

Education:

• Associate (Required)

Experience:

• invoicing: 2 years (Required)
• QuickBooks: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $18 - $22