What are the responsibilities and job description for the Service Dispatch Coordinator position at Best Aire Compressor Services Inc?
Best Aire Compressor Service is looking for a Service Dispatcher in our Grand Rapids location.
Best-Aire is a leader in the distribution of industrial and mechanical equipment. From our 5 locations (Grand Rapids, Detroit, Elkhart, Toledo & Indianapolis), Best-Aire is the expert in the sales and service of air compressors, air dryers, and blowers and we offer a full-service center to repair all brands of compressed air equipment. There are many opportunities for growth in our team environment.
Responsibilities include but not limited to:
- Maintain schedule for technicians to ensure our customer base is serviced in a timely fashion.
- Determining issues and services needed by customers by efficiently addressing customer request.
- Open and close service or parts tickets and update customer information.
- Obtaining all customer information and keeping maintenance records current.
- Responsible for ordering parts and supplies as needed by service technicians and customers.
- Work with Sales Staff to quote work from Service Recommendations.
- Responsible for coordinating/tracking freight and ups shipments.
- Answering telephone calls from customers and technicians.
Qualifications and Skills
- Must have computer skills, be motivated with ability to interact and communicate effectively.
- Highly organized and able to multi-task in a fast-paced environment.
- Physically able to move and lift 50 pound items.
- Forklift operator qualified
- Load and unload trucks.
- Proficient with Microsoft Excel
- Knowledge of Quickbooks or similar system.
- Excellent communication skills are a must.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $22 - $26