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Service Dispatch Coordinator

Best Aire Compressor Services Inc
Grand Rapids, MI Full Time
POSTED ON 3/18/2025
AVAILABLE BEFORE 7/15/2025

Best Aire Compressor Service is looking for a Service Dispatcher in our Grand Rapids location.

Best-Aire is a leader in the distribution of industrial and mechanical equipment. From our 5 locations (Grand Rapids, Detroit, Elkhart, Toledo & Indianapolis), Best-Aire is the expert in the sales and service of air compressors, air dryers, and blowers and we offer a full-service center to repair all brands of compressed air equipment. There are many opportunities for growth in our team environment.

Responsibilities include but not limited to:

  • Maintain schedule for technicians to ensure our customer base is serviced in a timely fashion.
  • Determining issues and services needed by customers by efficiently addressing customer request.
  • Open and close service or parts tickets and update customer information.
  • Obtaining all customer information and keeping maintenance records current.
  • Responsible for ordering parts and supplies as needed by service technicians and customers.
  • Work with Sales Staff to quote work from Service Recommendations.
  • Responsible for coordinating/tracking freight and ups shipments.
  • Answering telephone calls from customers and technicians.

Qualifications and Skills

  • Must have computer skills, be motivated with ability to interact and communicate effectively.
  • Highly organized and able to multi-task in a fast-paced environment.
  • Physically able to move and lift 50 pound items.
  • Forklift operator qualified
  • Load and unload trucks.
  • Proficient with Microsoft Excel
  • Knowledge of Quickbooks or similar system.
  • Excellent communication skills are a must.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: In person

Salary : $22 - $26

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