Demo
Salary Resume Critique Job Openings

Tech Support Agent

Hanwha Techwin
Teaneck, NJ Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 3/19/2025

Job Title : Tech Support Agent

Industry : Physical Security

Job Description :

Hanwha Vision America (HVA) seeks a detail-oriented individual to join our Product Support Team as a Product Support Agent. In this role, you'll be the first point of contact for customer inquiries, providing essential product support via email and phone. Your responsibilities include addressing installation, operational functions, troubleshooting, and maintenance queries while promptly documenting and resolving customer requests. Opportunities for advancement within HVA await as you excel in this pivotal role. Join us and be part of our team shaping HVA's success.

Responsibilities for Support Specialist :

  • Identify and resolve technical incidents using knowledgebase articles, scripts, and product documentation for products and services provided by HVA.
  • Take appropriate steps to resolve support cases per department Service Level Agreements (SLAs) using Zendesk Ticketing system
  • Document customer information and recurring technical issues to support product quality programs and development.
  • Documents support interactions, including details of inquiries, complaints, comments, and actions taken.
  • Escalation of complex cases to our Tech Support Specialists

Skills and Work Experience :

  • Minimum of 1-2 year of experience working collaboratively and cohesively in a distributed team environment
  • Minimum of 1-2 year of experience in a customer-facing remote support role at a high-capacity helpdesk / call center environment
  • 1-2 years of experience documenting resolutions in Zendesk or a similar ticketing systems
  • Excellent attention to detail and multi-tasking ability
  • Strong communication / interpersonal skills, both written and verbal
  • Strong emotional intelligence skills with an ability to relate to customers, gauge urgency, and display empathy
  • Excellent time management skills– ability to organize and manage multiple priorities and meet deadlines

    • Technical Experience :

  • 1-2 years experience in physical or remote support of
  • IP Cameras
  • Network Video Recorders
  • Video Management Systems
  • A Current Certification in either CompTIA A , CCENT, Google IT Support Professional (Preferred)

    • Working Conditions and Physical Demands :

  • Prolonged sitting and / or standing for long periods of time
  • Ability to lift 25lbs occasionally
  • Occasional Travel to Hanwha Office locations for training and trade shows.
  • Perform activities on the computer for a minimum of 8 hours
  • Ability for remote employees to create a lab environment in the workspace
  • Ability to perform physical installation of products occasionally

    • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Tech Support Agent?

    Sign up to receive alerts about other jobs on the Tech Support Agent career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $95,435 - $126,957
    Income Estimation: 
    $130,171 - $173,458
    Income Estimation: 
    $63,877 - $80,867
    Income Estimation: 
    $72,545 - $94,693
    Income Estimation: 
    $83,086 - $106,052
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Hanwha Techwin

    Enterprise Business Development Manager
    Hanwha Techwin
    Hired Organization Address Teaneck, NJ Full Time
    Title : Enterprise Business Development Manager Location : (New York Metro area : New York and New Jersey) Position Summ...
    National SI Account Manager
    Hanwha Techwin
    Hired Organization Address San Jose, CA Full Time
    NSI Manager – Pacific Northwest Remote – Preferred Locations : Portland, OR; Seattle, WA; Sacramento, CA; San Francisco ...
    National SI Account Manager
    Hanwha Techwin
    Hired Organization Address Washington, DC Full Time
    Locations : Greater Washington, DC Area; Charlotte, NC; Philadelphia, PA; Richmond, VA) Hanwha Vision America (HVA), for...
    Regional Sales Manager
    Hanwha Techwin
    Hired Organization Address Teaneck, NJ Full Time
    Job Title : Regional Sales Manager Location : Mid-Atlantic North - Hershey, Lancaster, Reading and Allentown Hanwha Visi...
    View More Jobs at Hanwha Techwin

    Not the job you're looking for? Here are some other Tech Support Agent jobs in the Teaneck, NJ area that may be a better fit.

    Tech Support Agent

    Hanwha Vision America, Teaneck, NJ

    Tech Support Agent

    Hanwha Techwin America Inc, Teaneck, NJ

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!