What are the responsibilities and job description for the Tech Support Representative I position at United Merchant Services?
United Merchant Services, Inc. ("UMSI") is a New Jersey-based, comprehensive payment processing company for merchants nationwide. UMSI continues to introduce innovative payment products and services to merchants and its commitment to excellent customer service has made UMSI one of the top private payment processors in the nation.
Location(s) : Los Angeles, CA, Hackensack, NJ
Key Responsibilities :
Training :
Participate in a 3-week training program to gain a deep understanding of Bluu hardware and software, along with comprehensive knowledge of the credit card industry and payment transactions.
Job Tasks :
Assist in POS and Terminal Preparations :
Review merchant requests for hardware and software, and execute staging, testing, and deployment processes.
Conduct training sessions for merchants and relevant personnel when necessary.
Collaborate with the team to ensure successful POS and terminal preparations.
Troubleshooting :
Investigate and resolve technical issues when arise, and inform relevant personnel (customers, merchants, Sales department) via emails / phone calls
Assist with program downloading and transaction-related troubleshooting.
Work on resolving assigned tickets promptly and efficiently.
Ad-hoc Projects :
Contribute to various ad-hoc projects as assigned.
Monitor batches and equipment returns, ensuring timely and accurate completion.
Skills / Qualifications :
Good oral & written communication skills
Professional telephone etiquette
Able to work in night and weekends
Knowledge on terminal functionalities and download file is a plus
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