What are the responsibilities and job description for the Manager Commercial Global Accounts Management position at Hapag-Lloyd AG?
Responsibilities
Guides, coaches and supports the Global Accounts commercial team.
Monitors and measures workload of staff to ensure best process is in place.
Develops sales and e-business strategies for accounts worldwide.
Builds and maintains strong relationships with global account customers
Prepares contracts and amendments and manages the contract administration / Freight Information System (FIS) Rate Agreement process.
Oversees & handles rate quotations and negotiates service contracts in coordination with the Trade Management department / trade guidelines.
Manages the global coordination of all functions related to global accounts and communicates information / details of contracts to overseas employees.
Develops and monitors KPIs for the commercial team.
Monitors the actual performance against budgeted volumes; identifies budget variances and develops plans in conjunction with management to eliminate negative variances.
Handles allocation management
Supports staff with problem solving and interpretation of tariff rates and rules.
Assists and works with internal departments to resolve service issues.
Makes certain that all departmental and functional training requirements are fulfilled.
Ensures consistent application of Hapag-Lloyd policies to all personnel actions.
Identified and assists in trainings of personnel within the team
Candidate Requirements
Bachelor's Degree and 5 years of work-related experience in the Maritime Industry
Generally responsible for managing employees within the Global Accounts Management Department.
Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports and terminals for job assignments and the willingness to clarify shipping terms unique to a location.
Exhibit excellent communication and organizational skills by understanding, acquiring new skills, making requests, asking questions and relaying information with ease.
Provide coaching to develop others through self-reflection and / or knowledge sharing.
Provide excellent customer service by offering persistent enthusiasm in all interactions, giving high priority to their satisfaction, and anticipating their business needs through questioning, listening and understanding.
Continually provide excellent customer service and monitor customer feedback.
Demonstrate knowledge of the customer's business.
Recognize and attend to multiple facets of unfamiliar issues and problems by applying a logical and systematic approach to analyzing and assembling relevant information from multiple sources.
Make sound decisions in ambiguous situations not covered by explicit rules by applying general principles and guidelines.
Adjust decisions to meet with changing circumstances or new information and provide a well thought out rationale for the decision.
Actively share information with others and attend to others views.
Reinforce people for contributing ideas and opinions even when their views are at odds and show personable side by admitting mistakes.
Readily grasp key points and restate verbal communications in own words to ensure accurate understanding.
Grasp concrete information within complex interrelationships and understand and apply abstract concepts to problem solving.
Demonstrate interest in business matters and events outside his / her technical specialty by continually improving knowledge and skills.
Choose appropriate vocabulary and level of technical complexity in communicating to different audiences the knowledge they need.
Respond directly and appropriately to questions from others.
Utilize open ended, non-threatening questions to elicit information from others.
Readily comprehend written information in area of technical expertise.
Compose effective and professional written communications and documentation for non-routine and / or technical matters.
Present ideas in a systematic and logical sequence.
Maintain confidence and composure while speaking formally on new topics.
Use audio-visual aids effectively to underscore points in presentations.
Respond directly and appropriately to spontaneous questions from the audience.
Make careful commitments, assuring that they will not cause inconvenience.
Adhere to sound business ethics without overselling services or making disparaging comments about others; always showing consistency between words and actions.
Maintain trust by seeking truth and speaking it to others.
Develop strategic plans for customer growth using state of the art Customer Relations Management software (CRM).
Proficient using MS Office word processing and spreadsheet software.
This position requires travel and work, in and outside, normal working hours.
Valid driver's license required.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the incumbent is regularly required to sit, talk and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines, pressures and demands from both internal and external sources.
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