Manager Global Accounts Management

·         Proactively consult with clients to understand their shipping, logistics and supply chain needs through a solutions-based selling approach.

·         Build and manage a pipeline of prospective clients with a diverse set of backgrounds from end to end.

·         Develop existing customers and maintain all accounts within assigned territory.

·         Ensure deadlines are met when bids are received.

·         Develop sales plans and manage accounts and service contracts.

·         Develop budget in conjunction with management for your designated accounts.

·         Identify and solve customer problems and address operational issues.

·         Develop and maintain excellent work relationships to enhance customer services.

·         Works with Accounts Receivable department when accounts become delinquent to ensure payments are received from customers.

·         Responsible for updating weekly Customer Relationship Management (CRM) activity reports in compliance with Hapag-Lloyd policy.

Qualifications

·         Bachelor’s Degree. 4-6 years of professional experience in Sales essential qualification for this position.

·         Committed to building, improving and delivering quality products, services, and processes using statistical and quantitative information.

·         Knowledge of Hapag-Lloyd’s shipping routes, equipment, rates and services.

·         Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports and terminals with the ability to apply that knowledge to make effective job assignments.

·         Knowledge of the operational aspects of the transportation industry, including shipping on vessels and ground transportation.

·         Expertly use maps and other geographic reference materials to determine where nearest ports and terminals are to customers.

·         Determine the best mode of transportation for ground transport between the customer and the terminal.

·         Relate to people in an open, friendly, accepting manner and shows sincere interest in them, their organizations, and their concerns.

·         Listen to and understands the customer (both internal and external).

·         Anticipate customer needs and gives high priority to customer satisfaction.

·         Show persistent enthusiasm in customer interactions.

·         Use customer feedback to improve overall future customer service and satisfaction.

·         Develop strategic plans for customer growth using state of the art Customer Relations Management software (CRM).

·         This position requires travel and work, in and outside normal working hours. 

·         Excellent written and verbal communication skills.

·         Organization, multitasking and time management skills

·         Teamwork skills.

·         Budget management.

·         Sales skills and account management.

·         Proficient in MS Office (e.g., MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the incumbent is regularly required to sit, talk and hear.  The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision.  May incur mental stress due to time deadlines. May need to lift to 15 pounds at times.