What are the responsibilities and job description for the Senior Manager OPS Admin position at Hapag-Lloyd AG?
JOB SUMMARY
Supports steering, monitoring, and supervising the TD / ED and the PTO Admin team. It is also expected that the Sr Admin Manager is involved in streamlining and automating processes. The incumbent in this position manages the TD / ED and the PTO Admin. Department and contributes to the business-wide strategy. This person is responsible for providing employees with guidance in handling difficult or complex problems and in resolving complex, escalated complaints or disputes.
JOB RESPONSIBILITIES
- Assist with various analyses and ad-hoc reporting.
- Prepare and supervises monthly, quarterly, and year-end accounts reconciliations
- Responsible for the monitoring of invoice validation and processing, including TD, ED, and PTO. It is expected that the invoice again does not exceed 3% over 30 days
- Assign and prioritize workload to optimize productivity
- Together with Leadership, define productivity targets for the validation and processing of invoices
- Assists internal and external stakeholders in resolving complex issues requiring specialized knowledge of a functional area and / or broad knowledge across functions.
- Handles special projects as required
- Assists staff with troubleshooting issues and handles escalated problems
- Keeps staff informed of new requirements, processes, and procedures.
- Makes certain that all departmental and functional training requirements are fulfilled
- Ensures consistent application of Hapag-Lloyd policies to all personnel actions
- Makes sound decisions in ambiguous situations not covered by explicit rules by applying general principles and guidelines.
- Communications are well organized, clear, and concise.
- Emphasizes key Effective communication skills, pragmatic, and decision-making.
- Complied with federal, state, and company policies, procedures, and regulations.
- Reconciled and report discrepancies found in records
- Review and ensure compliance with the ICCL report and respond promptly and ensure to advise root-cause analysis, to facilitate exemption resolutions.
- Liaison for internal and external audits (QEM, Internal Audits, external audits, etc.).
- Help the Team to maintain KPIs under parameters required by management.
- Prepare and present departmental statistics and measurements to management.
JOB QUALIFICATIONS
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the incumbent is regularly required to sit, talk and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times.
