Senior Manager, Sales Execution

ABOUT THE ROLE

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Senior Manager of Sales Execution, you will foster and drive the culture to help empower, engage, and create a winning working environment for your team. You will set the vision to clearly define the commercial strategy of the Gulf team that will maximize company goals, grow revenue, vessel utilization, and achieve high customer satisfaction through customer centric approach to solutions.

RESPONSIBILITIES

• Lead, mentor, coach, develop and support a team of high-performing Account Executives and Sales professionals to deliver consistent results and ensure the development of the team.
• Assist staff with the development of their professional goals and reaching their sales territory budget through the development of commercial strategy.
• Make joint sales calls with sales staff to ensure quality representation and positive customer approach.
• Provide staff with guidance in handling complex problems and in resolving escalated complaints or disputes.
• Drive the hiring and performance management process.
• Ensure all departmental and functional training requirements are fulfilled for the sales team.
• Manage the effectiveness of new business, retention, and account growth sales efforts, and ensure that they are aligned with the overall business objectives.
• Ensure that the Gulf sales territory meets or exceeds volume/revenue/contribution objectives.
• Ensure consistent application of Hapag-Lloyd policies to all personnel actions.

QUALIFICATIONS

• Bachelor’s Degree and 5 years of experience in Sales or the equivalent combination of education and experience.
• 5-7 years of experience in sales or trade management in the ocean carrier services sector preferred-possess specialized knowledge in ocean carrier services of minimum of 5 or more years and/or 2 years in a broader functional area.
• 3-5 years of supervisory experience preferred.
• Business acumen and excellent customer service.
• Choose appropriate vocabulary and level of technical complexity in communicating to different audiences.
• Compose effective and professional written communications and documentation for non-routine and/or technical matters.
• Excellent communication skills, able to present ideas in a systematic and logical sequence.
• Maintain trust by seeking truth and speaking it to others.
• Experience with Customer Relations Management software (CRM).
• Proficient using MS Office word processing and spreadsheet software.
• This position requires travel and work, in and outside, normal working hours. Valid driver’s license required.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the incumbent is regularly required to sit, talk and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times.

This job description describes the minimum job requirements. This description is illustrative and does not imply that the functions outlined below are the exclusive standards of this position. Incumbents will be expected to follow additional instructions and perform other related duties as required.