Coord Sales Commercial

ABOUT THE ROLE

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Coordinator of Commercial Sales Support, you will drive sales calls with assigned customers to create in-depth customer understanding and deliver solutions to increase volume and meet and exceed our customer expectations. 

RESPONSIBILITIES

• Schedule and drive sales calls with assigned customers to create in-depth customer understanding and
  deliver solutions to increase volume and CL2 contribution
• Monitors account performance and prepare reports indicating actual performance, allocation, etc.
  through Account Management
• Opportunity management including preparing rate proposals, negotiation and follow up with customer
  to secure volume
• Communicates relevant service information, market developments and competition activities
• Prepares rate quotations and coordinates with the Trade Management department for requests for quotes
  (RFQ’s) and new service contract proposals (3rd Party Portals may be applicable)
• Drive Core promises performance of assigned account base to meet or exceed targeted service levels
• Onboarding of quick quotes with account portfolio
• Initiate waiver requests related to Commercial discrepancies, free time requests
• Prepare bid packages as required
• Onboarding of new contract customers with related stakeholders
• Align, Validate, and Audit contract results with Quality team
• Liaise with internal departments to resolve commercial grievances
• Support E-Business department regarding account setup for digitalization requirements, etc.
   
• Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarify
  shipping terms unique to a location. Understands routings, schedules and general practices of various
  countries, carriers, ports and terminals.
• Understands what Hapag-Lloyd offers customers and what routes, equipment, rates and services are available.
• Good communication and interpersonal skills to help drive positive customer engagement and performance
  via relevant
• Result driven being excited and motivated to independently drive solutions that meets our customers
  expectations
• Team player that works well with others to drive joint success for the customer, team and organization
• Passion for account management and sales including indentification, neogiation and issue resolution
• Uses maps, atlases and other geographic reference materials. Knows where nearest ports and terminals are to
  customers or can use references to find that information. Knows best mode of transportation for ground
  transport between customer and terminals.
• Uses word processing software efficiently and effectively. Uses spreadsheet software as a tool for tracking
  work. Uses other software appropriate to work demands and effectively applies other components of
  MSOffice required by the job.
• Uses questioning to identify the specific problems and related information. Logically determines approach
  to solving the immediate problem.

QUALIFICATIONS

• Associate's Degree and 2 years’ work-related experience in the Maritime/Liner Shipping/Transportation Industry. 
• Passion for account management and sales including identification, negotiation, and issue resolution. 
• Self-starter and results driven and motivated to independently drive solutions that meets our customers’ expectations. 
• Excellent communication and interpersonal skills to help drive positive customer engagement and performance. 
• Team player that works well with others to drive success for the customer, team, and the organization. 
• Demonstrated ability to multi-task, set priorities, organize work, and implement action items. 
• Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals with the ability to apply that knowledge to make effective job assignments. 
• Ability to use maps, atlases, and other geographic reference materials to determine where nearest ports and terminals are to customers. 
• Knowledge of the best mode of transportation for ground transport between the customer and terminals. 
• Exhibit excellent communication and organizational skills by understanding, acquiring new skills, making requests, asking questions, and relaying information with ease. 
• Maintain trust by seeking truth and speaking it to others. 
• Proficient using MS Office word processing and spreadsheet software.

WORKING CONDITONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job the incumbent is regularly required to sit, talk and hear.  The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision.  May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times.

This job description describes the minimum job requirements.  This description is illustrative and does not imply that the functions outlined below are the exclusive standards of this position.  Incumbents will be expected to follow additional instructions and perform other related duties as required.