Specialist, Scheduling

Job Summary
The purpose of this function is to assure that goods are loaded and transported on time by maintaining the Hapag-Lloyd Scheduling system, as well as managing the quality and timeliness of Marine data entered the company’s systems. The scheduling specialist makes decision with little supervision that impacts the company budget.

Job Responsibilities

•  Ensures that Scheduling operations are efficiently performed in compliance with applicable regulations, procedures, practices, and guidelines.
•  Guides, coaches, and supports the Scheduling department.
•  Assist GSC to Maintain FIS schedules and port cutoffs for Region America
•  Assist GSC to Creates data processors (DP’s)when necessary for the identification of voyages within FIS.
•  Assists regional scheduling centers as needed to ensure schedule integrity between the Regions.
•  Assist GSC to Maintain coastal schedule and archive mailboxes for Region America services.
•  Develops new business processes for smoother workflows.
•  Monitors and measures workload of GSC staff to ensure best process is in place.
•  Supervision of Region America Areas and port offices to update arrived/sailed status.
•  Assist IT Department when dealing with terminals concerning vessel information, voyage information sent via EDI and terminal IDs. 
•  Distribute all special scheduled changes including but not limited to port omissions.
•  Participate in various Hapag-Lloyd working groups, business processes, and any areas as requested by management.
•  Prepares vessel proforma analysis as needed.
•  Provides training for staff on new systems, regulations, and requirements.
•  Makes certain that all departmental and functional training requirements are fulfilled.
• Ensures consistent application of Hapag-Lloyd policies to all personnel actions 

Job Qualifications

• University degree and a minimum of 3 years of experience in Marine Operations and/or Marine industry is required.
• Recognizes and attends to multiple facets in issues and problems.  Uses a logical and systematic approach to analyze unfamiliar issues and problems.  Assembles relevant information from multiple sources.
• Makes sound decisions in ambiguous situations not covered by explicit rules by applying general principles and guidelines.  Adjusts decisions to meet with changing circumstances or new information.  Provides well thought out rationale for decision.
• Actively shares information with others.  Reinforces people for contributing ideas and opinions even when their views are at odds.  Shows human side by admitting mistakes.
• Actively attends to what others are saying.  Readily grasps key points in verbal communications.  Restates verbal communications in own words to ensure accurate understanding.
• Communications are well organized, clear, and concise.  Emphasizes key points to ensure communications are understood by others.  Uses the vocabulary and level of technical complexity that will give the audience the knowledge they need.  Uses appropriate gestures and body language.  Responds directly an appropriately to questions from others.  Uses open ended, non-threatening questions to elicit information from others.
• Readily comprehends written information in area of technical expertise.  Composes effective and professional written communications and documentation for non-routine and/or technical matters.  Presents information and ideas in a systematic and logical sequence of writing.
• Encourages associates to think independently.  Conveys trust in people’s competence to do their jobs.  Uses open-ended questions to help individuals identify issues, needs and possible actions.  Offers useful counsel.
• Understands most shipping terms and can use a dictionary to find terms not recognized.  Is willing to clarify shipping terms unique to a location and understands routings, schedules and general practices of various countries, carriers, ports and terminals.
• Uses word processing software efficiently and effectively. Uses spreadsheet software as a tool for tracking work. Uses other software appropriate to work demands and effectively applies other components of MSOffice required by the job.