Sales and Customer Service Associate / Outbound Sales

Happy Head - Sales and Customer Service Associate / Outbound Sales 

Happy Head (https://www.happyhead.com/) is a rapidly growing, profitable startup at the crossroads of Telemedicine, Health & Wellness, Technology, E-commerce, and Pharma. We’re seeking a sales-focused, Los Angeles-based candidate to drive our outbound sales efforts, grow customer relationships, and provide exceptional service to maximize customer satisfaction and retention. Led by a high-performing team of industry experts and with a strong pipeline of consumer business, Happy Head is scaling quickly. With a Founder/CEO who has successfully led multiple venture-backed companies, this is a high-growth environment that values mentorship and internal promotion.

This role is perfect for a driven, entrepreneurial individual who thrives in sales and relationship-building. As a partner to Sales, Marketing, and Customer Service, you will directly impact our growth trajectory and play a key role in fulfilling our mission to be the leader in dermatologist-prescribed, customized hair treatments. Join us to make a tangible impact in a dynamic and fast-growing company.

Learn more at happyhead.com.

WHAT YOU WILL BE DOING:

• Proactive Sales Outreach: Conduct outbound sales calls to new, potential, and past customers, educating them on product benefits, promotions, and cross-sell opportunities to drive sales and conversions.
• Customer Relationship Building: Build strong relationships with customers, delivering a consultative approach to meet their needs and upsell additional products and services.
• Problem-Solving for Retention: Address customer complaints effectively, offering solutions that ensure customer satisfaction and retention, maximizing lifetime value.
• Account Management: Open, close, and manage customer accounts, keeping all records up-to-date and ensuring seamless customer experiences.
• Order and Financial Processing: Process orders, returns, and refunds accurately and efficiently to support smooth customer transactions.
• Sales Insight and Feedback: Identify patterns in customer feedback and communicate actionable insights to the team to optimize future sales strategies.

WHAT YOU NEED:

• Sales-Driven Mindset: A passion for sales with a track record of successfully meeting or exceeding sales targets in a fast-paced environment.
• Exceptional Communication Skills: Strong verbal and written communication skills to engage and convert customers effectively, and comfortable on the phone
• Independent and Entrepreneurial Attitude: A self-starter mentality with the drive to work autonomously in a high-growth environment.
• Adaptability and Comfort in a Startup: Willingness to work in a small, agile team with fewer than 30 people.
• Hybrid Work Flexibility: Ability to work on-site 75% of the time, with 25% remote flexibility.
• Bachelor’s Degree

NICE TO HAVE:

• 1-2 years of sales or customer support experience within a B2C environment
• Familiarity with sales and customer service platforms like Zendesk or Five9
• Demonstrated ability to achieve or surpass sales goals – results-driven and proactive

WHAT YOU WILL GET:

• A supportive, growth-focused team and immediate leadership opportunities
• Competitive hourly rate overtime
• Sales Commissions to reward high performance
• Comprehensive benefits including Medical, Dental, Vision, 401K, and a $100/month Wellness Reimbursement
• Unlimited vacation for a balanced work-life experience

HOW TO APPLY:

If you’re a sales-oriented, customer-focused professional ready to drive results in a fast-paced, direct-to-consumer health and wellness platform, please apply by sending your cover letter and resume to jobs@happyhead.com with “Sales and Customer Service Associate” in the subject line.