Field Collections and Asset Recovery

Job Overview

Field Specialists are primarily responsible for the collection of revenues, asset loss prevention, and customer retention. A successful Field Specialists has excellent verbal communication skills, creative problem solving, high attention to detail, and is goal-driven. Account Managers play a deciding role in a store’s revenue efficiency, customer retention, and inventory management.

A Typical Day

Field Specialists will perform field visits (what we call "chases"). These are just visiting the homes of customers that we have been unable to establish communication with over the phone. The goal of a chase is to speak with the customer about getting their account back on time. Some days may require being on the road for a few hours, other days may only have a few stops.

Throughout the day, Field Specialists may also be asked to assist with the delivery or return of rental merchandise.

Why It Matters

Field Specialists are the backbone to maintaining a customer relationship. How they interact with an expired customer can be the difference between having a customer for life and losing one to a competitor. Field Specialists are tasked with keeping accounts current so Happy's can remain profitable and customers can achieve ownership.

The Requirements

Available – able to work the schedule hours. The schedule is usually the same every week, at 40 hours.
Ex. Mon 9am-7pm, Tues 10am-7pm, Wed OFF, Thurs 10am-7pm, Fri 10am-7pm, Sat 8am-5pm, Sun OFF

Dependable – show up on time and work the entire shift.

Professional – behaving appropriately when at work.

Display our core values of grit, belief, and a customer-focused mindset.

Ability to lift up to 100 lbs. unassisted.
A valid drivers’ license.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $20