What are the responsibilities and job description for the Coffee Shop Shift Leader position at Happy Trails Coffee Co?
About us
Happy Trails Coffee Co is a coffee cafe located in Midtown Fort Collins off of College and W Stuart Street. We are a fun, vibrant and energetic coffee shop concept that is unlike any coffee shop in Noco! We serve up locally roasted Wander Coffee paired with tasty, filling and fun grab n go style food to keep that pep in your step all day long!
We are a professional, social, fast-paced coffee shop and our goal is to hire an energetic, personable and dedicated team member that enjoys brightening guests days!
We are looking for a shift leader to join our team!
Barista, Cashier & Eats Prepper Job Description (Yes this is a multi-skilled position!)
- Greeting customers in a friendly manner and taking food and drink orders
- Preparing and serving beverages, ranging from simple to elaborate ones as per established company recipes and standards.
- Preparing and serving food items such as breakfast and lunch items like toasts, sandwiches, burritos, and pastries as per established company recipes and standards.
- Food handlers certification is required
- Answering customers’ questions about menu choices
- Promoting and recommending menu options and upselling to customers
- Ringing in orders and taking payment from customers
- Keeping the work environment clean, sanitary and organized
- Maintain clean food and beverage serving ware
- Executing exceptional hospitality standards as trained by the company
- Opening and closing duties
- Stocking inventory and products when needed
- Cash handling skills
- Wiping and cleaning all surfaces
- Sweeping and mopping floors
- Keeping bathrooms clean, tiddy, stocked and sanitary
Skills and qualifications
- Listen well and communicate in a professional and friendly manner
- Exude a positive and friendly attitude with co-workers and guests
- Focus on exceptional guest satisfaction
- Practice basic safety procedures with respect to equipment and handling hot beverages
- Understand and respect food safety protocols
- Be efficient and organized
- Build good relationships with guests
- Maintain a clean work environment
- Keep supplies replenished to minimize downtime
Requirements
- Previous work experience as a Barista, Cashier or Waiter/Waitress
- Hands-on experience with brewing equipment
- Knowledge of sanitation regulations
- Flexibility to work various shifts
- Basic math skills
- Ability to gauge guests’ preferences
- Excellent communication skills
Shift Leader Job Description
- Everything included in our barista, cashier and grub prepper positions
- Monitoring attendance and tardiness of team members
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Managing employees requests and transgressions
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety and employment standards
- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs
- Evaluating and modifying processes to improve efficiency and quality of service
- Balancing cash drawers and preparing cash deposits
- Helping with marketing events
- Working to attract new customers and expanding the menu
- Works closely with owner
- Pay is $14-$15/hour (depending on experience) plus tips
Job Type: Part-time
Pay: $14.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $14 - $15