What are the responsibilities and job description for the Client Partner position at Haptiq?
Company Overview
Haptiq is a FinTech company that delivers products, solutions, and consulting services to help manage, grow, and optimize businesses. We specialize in leveraging technology to improve efficiencies and offer comprehensive solutions tailored to meet the unique value-creation needs of our clients across various industries.
Position Overview
We are seeking a dynamic and results-oriented Customer Success Manager to join our Solutions and Consulting business unit. The Customer Success Manager will play a crucial role in ensuring the success and satisfaction of our clients by understanding their unique needs, providing expert guidance, and fostering strong relationships.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for assigned clients, building strong, long-lasting relationships based on trust and mutual success.
- Conduct regular check-ins with clients to understand their objectives, challenges, and opportunities.
- Proactively identify areas where our solutions and consulting services can add value to the client's business.
Solution Implementation and Adoption
- Collaborate with internal teams, including sales, consulting, and technical support, to ensure seamless implementation of solutions.
- Provide guidance and support to clients during the onboarding process, ensuring a smooth transition and optimal utilization of our offerings.
- Monitor client usage and engagement, driving the adoption of key features, solutions, and services.
Client Advocacy and Feedback
- Act as a client advocate within the organization, ensuring that client feedback is effectively communicated and addressed.
- Gather insights from clients to inform product development, service enhancements, and overall strategy.
- Proactively anticipate and resolve issues to ensure client satisfaction and retention.
Renewals and Expansion
- Work closely with the sales team to drive renewals and identify opportunities for upselling or cross-selling additional solutions and services.
- Develop and execute account plans to maximize client value and drive revenue growth.
- Track key metrics related to client health, renewal rates, and expansion opportunities.
Qualifications
- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience (5 years) in a customer-facing role, preferably in customer success, account management, or consulting.
- Strong understanding of solution selling and the ability to articulate the value proposition of complex products and services.
- Excellent communication skills, both verbal and written and the ability to interact effectively with clients at all levels of the organization.
- Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining a high level of attention to detail.
- Experience working with CRM software (e.g., Salesforce, HubSpot) and proficiency in Microsoft Office suite.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health benefits package.
- Opportunities for professional development and career growth.
- Collaborative and inclusive work environment.
- Flexible work arrangements.
Why Join Us?
Join us at Haptiq Technology and Solutions and be a part of our mission to create innovative solutions that drive success. Apply now to make a difference in the world of technology and design.
