Enrollment & Outreach Coordinator

1POSITION DESCRIPTIONPlease check one : X New Revised Date : 04 / 17 / 2024Position Title : Outreach & Enrollment Coordinator Pay Rate / Grade : $24.00 - $28.00 per hourReports To : Senior Outreach and EnrollmentManager FLSA / Work Status : Exempt Non-exemptFull-time Part-timeHourly SalariedDirect Reports : N / AClinic Hours (subject to change) : M-F 8 : 00 AM - 5 : 00 PMJOB SUMMARYThe primary function of the Outreach and Enrollment Coordinator, under the supervision of the Outreach andEnrollment Manager : is responsible for meeting projected enrollment goals of state sponsored and local programs.This position focuses on contact with community members through development of relationships and one-one-oneinteraction. In addition to enrollment activities, will be accountable for retention that advances patient access toagency services. The Outreach & Enrollment Coordinator will conduct in-reach, outreach and enrollment efforts byworking in collaboration with HCHC staff, schools, parent organizations, community organizations, churches, andother entities.EXPECTATIONS- Adheres to all Harbor Community Health Center (HCHC) Policies and Procedures- Observes all policies and procedures for use of time-keeping system, including attendance, tardiness,proper clocking procedure, overtime authorization, and that employee nametag is clearly visible- Conducts self in a manner that HCHC's core values at all times- Maintains a positive and respectful attitude with all work-related contacts- Communicates regularly with his / her immediate supervisor about Departmental and Harbor CommunityHealth Centers concerns- Consistently reports to work prepared to perform the duties of the position- Meets productivity standards and performs duties as workload necessitatesESSENTIAL DUTIES & RESPONSIBILITIESTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and / or ability required. The percentage oftime is an estimate of the time spent on that particular function over the course of a year. Responsibilities mayinclude but are not limited to : - Conducts outreach activities out of the office at least 45% (18 hours per week) of the work week.- Identifies community sites and activities for patient recruitment. Develops partnerships and maintainsregular communication with community agencies to conduct activities.- Responsible for ensuring outreach activities results into the individuals / families choosing HCHC as theirmedical home. Supervisor will set metrics with Outreach & Enrollment Coordinator.- Education of the community on issues such as access to health care, health system navigation, using avariety of approaches.- Documentation of all activities related to outreach and number of participants : sign-in sheets, patientname, phone numbers, and type of service needed (medical, dental, behavioral health).2- Counsels community members on their healthcare options, (Including Medi-Cal, Covered California), andthe provision of health insurance screenings, via web-based screening tool.- Helps community members complete health insurance application / submission for Medi-Cal, CoveredCalifornia, Family Pact and other programs at a number of points of entry (including at enrollment eventsand in the health center setting).- Complete a comprehensive benefits and qualified health insurance assessment for each new patient.- Maintain and update all client records via eClinicalWorks electronic health record system.- Drives financial results through the implementation of the Outreach & Enrollment designated efforts.- Provides Outreach presentations and distributes patient recruitment materials (i.e. brochures and flyers) atcommunity locations and to individuals in the community, to increase patient volume and health centerrevenue.- Adhere to all policies as set forth by Medi-Cal, Covered California, and other programs.Tracking and Documentation- Maintains appropriate and accurate log of patients assisted, including : a. Name of patientb. Patient chart number, I.D., Date of Birth, Medi-Cal numberc. Type of health plan or program enrolled ind. Date of applicatione. Status of applicationf. Other activities, including follow-up phone calls or updates- Keeps all patient paperwork / documents in an organized manner to avoid repeated visits- Maintains or submits required reports to his / her supervisor- Help patients and community member's complete application / submission for programs / benefits forwhich they qualify, ensure proper documents are collected and provide troubleshooting assistance.- Enter enrollment and its related information into designated program sites, such as : Medi-Cal, CoveredCalifornia, and / or BenefitsCal.- Ensure proper documentation of all assistance provided.- Any additional duties as directed by your supervisor.QUALIFICATIONSMinimum required education, experience and / or training : - High school diploma or equivalent- Bilingual English / Spanish, preferred- At least 1-year experience providing customer / patient services in a health / dental office setting- Current Basic Life Support (BLS) Certification by the American Heart Association- Experience with electronic health records (EHR), eClinicalWorks preferred- Experience at Federally Qualified Health Center preferredKey Competencies : - Committed to providing an exceptional experience in all interactions- Familiarity with San Pedro / surrounding areas- Communication / Public Speaking-verbal and writing skills- Professional among co-workers, community partners- Be a team player- Culturally / Linguistically sensitive when speaking to target population Basic knowledge of insuranceenrollment requirements, including Medi-Cal and Medicare3- Ability to understand and manage patient appointment schedules in order to optimize patient flow andprovider / staff productivity.- Must have strong analytical and problem solving skills- Must have proficient computer skills including Microsoft Office abilities, with intermediate Excel skills- Must have the willingness and ability to adapt to change including advances in technology- Ability to handle multiple tasks and be highly organized and detail-oriented, prioritizing upcoming events,community meetings, data reporting, emails, etc- Proactive mentality, ability to ask questions when things aren't clear, present creative ideas- Committed to the mission of Harbor Community ClinicHR Procedural Requirements : - Legal authorization to work in the United States- A valid California Driver's license with clean records and access to an insured automobile- Completion of HCHC Health Assessment FormPHYSICAL REQUIREMENTSThe physical requirements described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of the job. While performing the duties of this job, the employee isregularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talkand hear. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depthperception and the ability to adjust.Hours : HCHC is open Monday-Thursday 8 : 00am-6 : 00pm, Friday 8 : 30am-5 : 00pm with occasional overtime, or othershifts based on clinic need. This is a non-exempt position and any overtime must be approved by the Supervisor inadvance.EQUAL EMPLOYMENT OPPORTUNITY STATEMENTHarbor Community Health Centers provides equal employment opportunities (EEO) to all employees and applicantsfor employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability,marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.Harbor Community Health Centers complies with applicable state and local laws governing non-discrimination inemployment in every location in which the organization has facilities. This policy applies to all terms and conditionsof employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer,leaves of absence, compensation, and training._________________________________________________ _________________________Employee Name : Date_________________________________________________Employee SignatureDISCLAIMERThe above statements define this position as it currently exists and are intended to describe the general content ofand requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities,or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCommunity Health Centers is an at-will employer.4In addition, Harbor Community Health Centers may change your duties, compensation or hours, or transfer,reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (otherthan the at-will relationship), with or without cause or prior notice.

Salary : $24 - $28