Outreach Coordinator

POSITION DESCRIPTION

Please check one : X New Revised Date : 04 / 17 / 2024

Position Title : Outreach & Enrollment Coordinator Pay Rate / Grade : $24.00 - $28.00 per hour

Reports To : Senior Outreach and Enrollment

Manager FLSA / Work Status :

Exempt Non-exempt

Full-time Part-time

Hourly Salaried

Direct Reports : N / A

Clinic Hours (subject to change) :

M-F 8 : 00 AM - 5 : 00 PM

JOB SUMMARY

The primary function of the Outreach and Enrollment Coordinator, under the supervision of the Outreach and

Enrollment Manager : is responsible for meeting projected enrollment goals of state sponsored and local programs.

This position focuses on contact with community members through development of relationships and one-one-one

interaction. In addition to enrollment activities, will be accountable for retention that advances patient access to

agency services. The Outreach & Enrollment Coordinator will conduct in-reach, outreach and enrollment efforts by

working in collaboration with HCHC staff, schools, parent organizations, community organizations, churches, and

other entities.

EXPECTATIONS

• Adheres to all Harbor Community Health Center (HCHC) Policies and Procedures
• Observes all policies and procedures for use of time-keeping system, including attendance, tardiness,

proper clocking procedure, overtime authorization, and that employee nametag is clearly visible

Health Centers concerns

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and / or ability required. The percentage of

time is an estimate of the time spent on that particular function over the course of a year. Responsibilities may

include but are not limited to :

regular communication with community agencies to conduct activities.

medical home. Supervisor will set metrics with Outreach & Enrollment Coordinator.

variety of approaches.

name, phone numbers, and type of service needed (medical, dental, behavioral health).

the provision of health insurance screenings, via web-based screening tool.

California, Family Pact and other programs at a number of points of entry (including at enrollment events

and in the health center setting).

community locations and to individuals in the community, to increase patient volume and health center

revenue.

Tracking and Documentation

a. Name of patient

b. Patient chart number, I.D., Date of Birth, Medi-Cal number

c. Type of health plan or program enrolled in

d. Date of application

e. Status of application

f. Other activities, including follow-up phone calls or updates

which they qualify, ensure proper documents are collected and provide troubleshooting assistance.

California, and / or BenefitsCal.

QUALIFICATIONS

Minimum required education, experience and / or training :

Key Competencies :

enrollment requirements, including Medi-Cal and Medicare

provider / staff productivity.

community meetings, data reporting, emails, etc

HR Procedural Requirements :

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to

successfully perform the essential functions of the job. While performing the duties of this job, the employee is

regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk

and hear. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to

25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth

perception and the ability to adjust.

Hours : HCHC is open Monday-Thursday 8 : 00am-6 : 00pm, Friday 8 : 30am-5 : 00pm with occasional overtime, or other

shifts based on clinic need. This is a non-exempt position and any overtime must be approved by the Supervisor in

advance.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Harbor Community Health Centers provides equal employment opportunities (EEO) to all employees and applicants

for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability,

marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Harbor Community Health Centers complies with applicable state and local laws governing non-discrimination in

employment in every location in which the organization has facilities. This policy applies to all terms and conditions

of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer,

leaves of absence, compensation, and training.

Employee Name : Date

Employee Signature

DISCLAIMER

The above statements define this position as it currently exists and are intended to describe the general content of

and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities,

or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. Harbor

Community Health Centers is an at-will employer.

In addition, Harbor Community Health Centers may change your duties, compensation or hours, or transfer,

reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other

than the at-will relationship), with or without cause or prior notice.

Salary : $24 - $28