Demo

Practice Manager

Harbor Health Services, Inc.
Boston, MA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/2/2025

Harbor Health Services is seeking atalented Practice Manager to join our team at the Daniel Driscoll-Neponset Health Center in Dorchester .

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role :

The  Practice Manager  is responsible for supporting the Director of Practice Operations, Medical Director and Dental Directors to ensure the efficient and effective day-to-day running of the clinical and operations departments.

Responsibilities :

  • Participates in the planning, directing, coordinating and / or supervising of health care services.
  • Daily responsibility for the scheduling and realignment of staff to ensure effective coverage for efficient patient access and flow.
  • Interacts and problem solves with providers to remove barriers to streamlined, high quality patient care.
  • Interviews, hires, trains, evaluates, and develops a diverse multidisciplinary staff.
  • Ensures all related processes such as referrals, appointments, clinical indicators etc. are implemented and maintained for optimal outcomes.
  • Ensures that all office and medical supplies are maintained.
  • Assists in the implementation and monitoring of new initiatives.
  • Collects cash receipts and reconciles daily revenue.
  • Develops, implements and manages data driven quality reports and makes recommendations as appropriate.
  • Assists the Director of Practice Operations CHCs, Medical Director, and Dental Directors with audits and other regulatory activities.
  • Directly supervises administrative staff and certain clinical staff, of assigned practice site.
  • This position is essential, therefore during an emergency, the Practice Manager may be required to remain at work and / or report to work.

Requirements :

  • Bachelor’s degree in public health, health care management, or related field preferred or equivalent experience (i.e. 5 or more years of experience in healthcare operations)
  • Minimum of 5 years of progressive responsibility managing teams in a business and or healthcare environment, ambulatory practice experience preferred
  • Knowledge of the principles and practices of health planning and clinic management, including Patient Registration, Scheduling, Template Building and Referral Management
  • Excellent communication (both oral and written) and presentation skills
  • Demonstrated leadership skills across a broad range of constituents
  • Ability to lead and develop teams focused on patient satisfaction; proven track record in delivering outstanding customer service
  • Experience in a Community Health Center setting preferred
  • Technical experience using Electronic Health Records (EHR), 2 years of experience with / knowledge of EPIC / OCHIN EHR preferred
  • Familiarity with health insurance, health care regulations, and DPH / HRSA preferred
  • Intermediate skills in Office 365 including Excel, Word and Outlook
  • Must be familiar with Key Performance Indicators (KPI’s) and Metrics
  • All qualified applicants will receive consider ation for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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