What are the responsibilities and job description for the Front Desk Specialist - Westlake position at Harbor Health?
COMPANY OVERVIEW
At Harbor Health, we’re transforming healthcare in Austin through collaboration and innovation. We’re seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model.
If you’re ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!
POSITION OVERVIEW
The Front-Desk Specialists are responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to provider availability, explaining intake forms to new patients and processing payments after treatment.
POSITION DUTIES & RESPONSIBILITIES
This role will be responsible for:
- Provides initial customer service to all patients including but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient files
- Quickly answering or properly referring questions
- Notifying providers of patient arrivals
- Provides conflict resolution and responds to patient grievances
- Creates and maintains confidential patient files and records, files accordingly
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
- Float to other facilities as needed and required
- Facilitates patient check-in and check-out. Explain payment options.
- Collects and posts patient payments; prepare deposits and follow established cash handling procedures
- Completes patient intakes, and conducts insurance verifications and authorizations
- All other duties as assigned
DESIRED PROFESSIONAL SKILLS & EXPERIENCE
- High school diploma or GED
- Minimum of six (6) months of experience working in a professional administrative or related capacity
- Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
- Excellent analytical and problem-solving skills
- Proficiency with MS Office Suite (Word, Excel, and Outlook)
- Organization and time management skills
Physical Requirements of the role include:
- Working irregular hours. Physically demanding, moderate-stress environment. Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions. Pushing and pulling heavy objects. Full range of body motion including handling and lifting clients Position requires light to moderate work with 50 pounds maximum weight to lift and carry. Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
Additional Skills & Experiences Preferred include:
- Bilingual English/Spanish Experience with Phlebotomy BLS Certification
WHAT WE OFFER
- Opportunity to shape [insert specific impact they will make within department or at Harbor]
- Collaborative and dynamic work environment
- An organization made of people who are passionate about changing the healthcare landscape
- Competitive salary and benefits package
- Professional development and growth opportunities
- A transparent and unique culture
Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all clinicians and teammates and actively encourage applications from people of all backgrounds.
