What are the responsibilities and job description for the Service Advisor position at Harbor Nissan?
Job Summary:
The Service Advisor at Harbor Nissan will be responsible for providing exceptional customer service by guiding customers through the auto service process. The Service Advisor will advise customers on diagnosis, maintenance, and repair of their vehicles, while emphasizing the value of additional services to customers and striving to meet sales goals. This is an individual contributor, full time, salary position located in Port Charlotte, Florida.
Compensation & Benefits:
Competitive Pay Plan
Great benefits package including medical, dental, and vision
Flexible work hours
Paid vacation and holidays
Responsibilities:
Promptly greet customers and ascertain their service needs
Conduct vehicle inspections to identify any further service needs
Advise customers on available services, evaluate customer needs, and estimate repair and maintenance costs based on that evaluation
Accurately input customer information into the system
Discuss pricing and payment options with customers
Initiate and process customer paperwork and billing
Inform customers of their repair and maintenance progress
Maintain customer retention through exceptional customer service
Stay up-to-date on product and service information, as well as industry developments
Keep showroom and work area clean and organized
Requirements:
High school diploma or GED
2-3 years of prior experience as a Service Advisor.
Nissan experience is a plus.
Dealertrack experience is a plus.
Excellent customer service and communication skills
Ability to provide technical assistance to customers
Ability to work in a fast-paced environment
Thorough knowledge of automotive parts, services, and procedures
Able to successfully complete and pass a background check and pre-employment drug screen.
EEOC Statement:
Harbor Nissan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, marital status, age, disability, veteran status, or any other status. All applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, marital status, age, disability, veteran status, or any other protected status. This position adheres to the equal employment opportunity guidelines set forth by all applicable laws.
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