What are the responsibilities and job description for the PLAYERS CLUB REP - PART TIME - $19/HR position at Hard Rock Casino Cincinnati?
Overview
POSITION SUMMARY:
The Wild Card Club Representatives are responsible for always providing the highest level of guest service.
Responsibilities
ESSENTIAL FUNCTIONS:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
High school diploma and/or guest service experience.
MUST BE 21 YEARS OF AGE
Additional Details
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
POSITION SUMMARY:
The Wild Card Club Representatives are responsible for always providing the highest level of guest service.
Responsibilities
ESSENTIAL FUNCTIONS:
- Wild Card Representatives (WCR) are responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati at all time
- WCR are to show up to their shift on-time and be at their workstation at the start of their shift
- WCR are to know and understand all gaming systems so they can communicate appropriate and correct information to guests
- WCR are expected to obtain 100% on secret shops by:
- Speaking first, greeting the guest with a positive comment, and sharing their name with the guest
- Asking how they may assist
- Utilizing the guest’s name
- Assisting the guest and reassuring with the guest that their needs have been exceeded
- Upselling an item of the casino
- Sending the guest to their next destination with a positive parting comment
- WCR are expected to capture phone numbers and email address of guests
- WCR will be asked to work the gaming floor:
- Telling guests about the Wild Card Club benefits
- Helping sign guests up for a card
- Helping to increase rated play
- WCR will assist with promotions and events
- WCR are expected to follow the handbook policy for always approaching and uniforms
- WCR are to always approach peers and leaders with a respectful tone
- WCR are expected to know and understand all promotions so they can effectively communicate them to guests
- WCR are to stand at the Wild Card Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
- This position reports to the Wild Card Club Supervisor Team
- Other duties as assigned
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
High school diploma and/or guest service experience.
MUST BE 21 YEARS OF AGE
Additional Details
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
- Must successfully pass background check
- Must successfully pass drug screening
Salary : $19
