VP - GAMING OPERATIONS

Overview

This position is responsible for the daily direction, planning and gaming operations of the casino in conjunction with the property President and other senior executives, as required.

Responsibilities

Essential Duties & Responsibilities:

• Responsible for contributing to the growth and profitability of the business, with management oversight of all aspects of Slot and Table Games.
• Responsible for providing directions to Slot and Table Games leadership.
• Manages and implements operational goals of performance and profit objectives.
• Work with department management to develop and implement programs to increase revenue, guest satisfaction, and profitability.
• Monitor operations to protect company assets and ensure the highest level of integrity.
• Ensures the technical proficiency of all team members through development and effective training.
• Observes and analyzes the integrity of all EGD operations activity.
• Coordinates with security and surveillance to detect/prevent attempts to cheat or damage EGDs.
• Prepares, reviews and analyzes daily and monthly gaming reports.
• Optimizes resources and staffing hours to ensure a high level of guest service, revenue generation, and cost control by effective and efficient scheduling of shifts.
• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the President.
• Directs the selection, purchase/lease, placement and utilization of all gaming devises to ensure achievement of operational and financial objectives.
• Ability to read, analyze and interpret complicated document, such as technical journals, financial and statistical reports and legal documents with an ability to respond to complaints from customers, regulatory agencies, or members of the business community.
• Performs all other duties as assigned and adheres to all Indiana Gaming Regulations and Departmental Standard Operating Procedures.
  
  

Non-essential Job Functions

• Attend seminars when needed.
  
  

Qualifications

(Related education and experience may be interchangeable on a year for year basis)

Bachelor’s degree (B.A) from four-year College or university preferred; or five (5) years’ related experience in Slot operations and overall casino operations and in a gaming environment.

Additional Details

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must be 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Must have working ACSC casino management system reporting experience.
• Must be able to obtain Indiana Gaming License.
• Must have a flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
• Proficient in MS Office Computer applications.
• Ability to sustain a high level of confidentiality and professionalism.
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Prior experience in the Gaming industry required.
  
  

Knowledge Of

• Pertinent federal, state, and local laws, codes, and regulations.
• Gaming regulations.
• Hard Rock operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
• Principles of supervision, training, and performance evaluation.
• Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
• Player Tracking/Accounting system, floor coverage and margin control
  
  

Ability To

• Develop and administer goals, objectives and procedures.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, ethical and effective motivator.
• Forecast changes in the economic climate and/or profits and react accordingly.
• Select, supervise, train, and evaluate team members.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Interpret and apply federal, state and local policies, laws and regulations.
• Be flexible to work varying shifts and time schedules as needed.
• Develop strategic department objectives and link to the goals of the property.
  
  

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