What are the responsibilities and job description for the CASHIER - SELF PARK position at Hard Rock Hotel & Casino Atlantic City?
Overview
Under direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.
Responsibilities
Under direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.
Responsibilities
- Conducts him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures.
- Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
- Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards
- Creates a culture of high ethical standards, integrity and service at all times
- Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
- Expresses positive body language and attitude while delivering superior customer service at all times
- Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings
- Works with existing Hard Rock standards and provides feedback to enhance property-specific standards
- Takes ownership of customer concerns and questions, while escalating any larger service opportunities to Supervisor swiftly.
- Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.)
- Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts.
- Must be capable of viewing computer monitors/screens for extended periods of time
- Maintains accurate property information through property fact sheet and other forms of communication.
- Able to travel to and from cashiering location situated outside the main building.
- Assure all safety policies and procedures are followed
- Able to attend training and meetings as and when required.
- Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
- Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Other duties as assigned
- High School diploma, GED, or equivalent required.
- Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- Must possess working knowledge of computers; proficiency in utilizing point of sale system is preferred.
- Demonstrated aptitude in addition, subtraction and the operation of calculating machines.
- Must be detail oriented.
- Must possess excellent time management skills.
- Must be willing and able to work flexible hours including evenings, weekends.
