What are the responsibilities and job description for the HOST/HOSTESS - FRESH HARVEST position at Hard Rock Hotel & Casino Atlantic City?
Overview
It is the primary responsibility of the host position to be friendly and courteous, while greeting, seating and engaging the guests during their dining experience.
Responsibilities
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It is the primary responsibility of the host position to be friendly and courteous, while greeting, seating and engaging the guests during their dining experience.
Responsibilities
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
- Maintain a professional and positive attitude at all times
- Maintain complete knowledge of the menu offerings
- Escort guest to their table
- Monitor the seated guests and respond to guest needs
- Communicate clearly over the radio to management and other host to ensure that the restaurant operates efficiently
- Thank guests with genuine appreciation and provide a fond farewell
- Answer restaurant telephone courteously and efficiently
- Speak to guests and co-workers using clear, appropriate and professional language
- Anticipate guests service needs, engage guests in conversation regarding their stay, property services, and area attractions/offerings
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
- Maintain cleanliness of work areas throughout the shift
- Notify management of maintenance repair issues
- Complete any additional reasonable requests by management
- Minimum six (6) months of related experience required
- Able to work a varied work schedule to include nights, weekends, and holidays.
- Must have excellent communication skills.
- Be flexible and adaptable to change.
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