MANAGER - THE BALCONY (SEASONAL)

Overview

The General Manager is responsible for overall Management of assigned venues. Ensuring quality of service and guest satisfaction is always the top priority. The General Manager will also be responsible for working closely with the Marketing, Security, entertainment, VIP Services, and Promotions teams to ensure all events and initiatives are executed properly.

Responsibilities

• To ensure that all operational systems and procedures are effective, efficient and in place for the operation of the venue.
• Ensures that these systems and procedures are consistently applied throughout the venue by each employee.
• Oversees and directs the seamless running of day-to-day operations.
• Supports the delivery of outstanding customer service while ensuring that all financial and statutory requirements are met.
• Is actively involved in the selection, development/performance and separation of all venue employees.
• Manages/develops all areas of managerial and professional aspects.
• In cooperation with Director of Nightlife Operations and/or Vice President of Nightlife, develops and implements strategy for operational management and development, meeting agreed organizational performance plans within agreed budgets and timeframes.
• Manages and controls department expenditure, staying within agreed budgets and being cognizant of P/L for venue.
• Communicates on a regular basis with Casino/Hotel leadership regarding venue performance and operations.
• Ensures that department and employees are maintaining and attempting to exceed their agreed level of operating performance at all times.
• Ensures maintenance and cleanliness of outlets with specific focus on departmental ACHD food standards, OSHA, Fire & Life Safety Regulations. Clearly communications these expectations to Housekeeping and Public Area departments with a focus on preventative maintenance.
• Posts all bids, memos and schedules in a timely manner or manages those who do ensuring that they are posted in the above mentioned manner.
• Maintains employee morale, addressing any and all issues with care and efficiency.
• Frequent communication with the operations team including F&B, retail, HR, IT, other marketing areas and vendors.
• Other duties as assigned.
  
  
  

Qualifications

• Must have five (5) years of luxury Restaurant/Nightclub Management experience, preferably in a Casino/Resort environment
• Previous experience with pre-opening of a Restaurant/Nightclub is a plus, with experience in pre-opening of a Casino/Resort being most ideal
• Union knowledge, rules and regulations are preferred
• Proven ability to accurately calculate P/L, handle money and implement spending changes is required
• Must hold or have the ability to obtain a Casino Employee Registration.
  
  
  

Additional Requirements

• Previous experience recruiting, developing and managing multiple types of personalities is required
• Must be able to create fun in a fast-paced and stressful environment
  
  
  

Work Environment

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
  
  
  

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