What are the responsibilities and job description for the SUPERVISOR-SEASONAL position at Hard Rock Hotel & Casino Atlantic City?
Overview
Supports the Manager of Operations in venue management and responsible for training and helping to develop the venue’s identity.
Responsibilities
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Supports the Manager of Operations in venue management and responsible for training and helping to develop the venue’s identity.
Responsibilities
- Ensures customer requests and feedback, both verbal and written are responded to promptly and efficiently
- Maintains and creates relationships within the industry to increase revenues and guest attendance in the venue
- Manages sales and conversions
- Provides clear handover during shift changes, ensuring each shift is reviewed and handovers/briefings are carried out
- Assists with the management/running of staff meetings, ensuring the entire team is being fully briefed
- Stays aware and notified all staff of menu changes, special requests/requirements and any upcoming party reservations are properly prepared for and implemented
- Reviews and communicates financial concerns and new information with the General Manager of the venue
- Manages monthly inventory control/turnover
- Controls costs without compromising standards and customer experience
- Assists with building and maintaining an efficient team of employees, driving the team towards meeting and attempting to exceed business objectives
- Supports the delivery of all key training with the General Manager, identifying training needs and capability gaps within the team
- Promotes a positive and open-door policy with venue staff at all times
- Audits holiday/sick/vacation and scheduling needs on a daily and weekly basis
- Ensures a safe workplace by identifying and reporting hazards and taking corrective action where needed
- Responds to alleged food hygiene issues, deploying all necessary resources to protect reputation, guest satisfaction and NJ health regulations at all time
- Trains staff and addresses any issues regarding training on a daily and weekly basis
- Effectively oversees and directs all venue, lounge and/or bar operations in a smooth and professional manner
- Reviews/addresses venue and staff issues with upper and lower level management in a timely and organized manner
- Other duties as assigned
- Must have three (3) years of Restaurant/Nightclub Management experience, preferably in a Casino/Resort environment
- Previous experience managing new venue concepts is a plus, with experience in Casino/Resort being most ideal
- Proven leadership abilities with emphasis on creating and maintaining positive work environments
- Must be able to manage multiple tasks in stressful environments
- Strong interpersonal and communication skills is essential
- Must be knowledge with unions
- Experience managing P/L and budgets is a plus
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