What are the responsibilities and job description for the USHER - ARENA position at Hard Rock Hotel & Casino Atlantic City?
Overview
Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events.
Responsibilities
Qualifications
Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events.
Responsibilities
- Continually exceed guest expectations for service and satisfaction in all areas of the event experience
- Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL
- Greet guests and scan tickets and / or escorts guests to their proper assigned seats
- Acknowledges all guest related issues and reports to Supervisor
- Maintains a clean, safe, & healthy work environment while enforcing all of HRL policies and procedures
- Perform other duties as assigned.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
- Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Employee must stand during entire shift
- Occasionally must walk on stairs
Qualifications
- High school diploma or GED preferred along with 1 year of customer service experience.
PROGRAM ANALYST
Arena Technical Resources, LLC -
Atlantic, NJ
